# Have a question?

Welcome to the Order Editing FAQ. This page addresses the most common questions merchants ask about setup, configuration, customer experience, integrations, and troubleshooting.

**Can't find what you're looking for?** Contact "<jacques@orderediting.com>" for personalized assistance.

***

### Most Frequently Asked Questions

#### 1. How Order Editing works with systems that don’t allow edits

95% of systems are default configured or can be configured using Shopify flow

<a href="/pages/t84b81R6oqneEnmrWm5y" class="button primary">Learn more</a>

#### 2. Will this work with my 3PL/fulfillment system?

Order Editing works with 50+ systems. Check our Integrations Documentation to see if yours is supported.

<a href="/pages/0W0SjJrT6pPAt1ud1z7y" class="button primary">Find your integration</a>

#### 3. What editing deadline should I use?

Most merchants use 30 minutes. Fast fashion brands often use 15 minutes, while slower fulfillment operations use 60+ minutes.

#### 4. Can customers edit orders after the deadline?

No. Once the deadline expires, editing is disabled and orders proceed to fulfillment.

#### 5. How do refunds work when customers remove items?

Refunds process instantly—either to the original payment method or as store credit (your choice).

#### 6. What are the tags I am receiving on my orders?

Everytime a customer interacts with Order Editing, we will tag the order with its corresponding tag

<a href="/pages/Iz6mZ4TMtGSi7JBgm1DI" class="button primary">Learn more about tags</a>

#### 6. How and why do I need to change my payment capture?

Shopify natively will change your payment status to paid almost instantly. If you external system is downloading orders this way, we need to delay the payment and capture payment through an alterntaive way. This can be changed in your payment settings.

<a href="/pages/EEH1BO8zMrvsGLz7fDKg" class="button primary">Learn how to do this</a>

#### 7. Does Order Editing work with Shop Pay?

Yes we do! Upsell strategies will need to have this enabled in the checkout settings.

<a href="/pages/EkEFx5cBiw5IHFK1uHRj" class="button primary">Learn how to turn this on</a>

#### 8. How to make Upsell recently viewed products

You will need to enable order editing within your stores theme settings

<a href="/pages/KJw0xCPHQ9doLZXISfj5" class="button primary">Learn how to do this</a>

#### 9. How do I go live?

You will need to enable order editing within your stores theme settings

<a href="/pages/QzaeYpCvg0f9xE6ysaSz" class="button primary">Learn how to do this</a>

#### 9. How to Edit Your Shopify Order Confirmation Email?

We have step-by-step instructions on how to do this

<a href="/pages/oZAEhUgz61jmUqXg1owc" class="button primary">Take me here</a>

#### 10. How do I track my results

We offer full analytics for everything your customer does!

<a href="/pages/G1HOFAMXTXyT6dH7BSYi" class="button primary">Learn about our analytics</a>

#### 11. How to create an Upsell Strategy with recently viewed products

You can now upsell your customers products that they have recently viewed on your site!

<a href="/pages/B52IeWHMd1hDN0sf2tBF" class="button primary">Learn how to do this</a>

***

### Still Have Questions?

If you can't find what you need, our support team is here to help.

📧 **Email:** <jacques@orderediting.com>\
💬 **Live Chat:** Available in the app\
📹 **Tutorial Vides:** [Youtube](https://www.youtube.com/@orderediting)


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://order-editing.gitbook.io/oe-help-book/help-centre/have-a-question.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.