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FAQ - Address Validation

Address validation is designed to work seamlessly in the background without disrupting your checkout experience or customer purchases. Below are answers to common questions about how validation works, what happens when issues arise, where to find analytics, and how to manage your validation settings.

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Frequently Asked Questions

  • Does validation slow down checkout?

No. Validation loads asynchronously and suggestions appear within 200-300ms as customers type.

  • Can validation block or fail checkout?

Never. If validation times out or fails, checkout proceeds normally. Address validation never interrupts purchases.

  • Can customers keep their original address?

Yes. Customers can always override suggestions and proceed with their entered address.

  • What countries are supported?

195+ countries via Experian, with US addresses validated against official USPS data.

  • Does it work without Shopify Plus?

Yes. Non-Plus stores validate addresses on the Order Status page when customers edit their shipping address. Shopify Plus merchants get additional checkout validation.

  • How do I disable validation instantly?

Set your verifier status to "Draft" or remove the checkout extension—no code deploy needed.

  • Where can I view validation analytics?

Go to Address Validation > View Analytics to see total validations performed, addresses corrected, failed deliveries prevented, and validation success rate. Export PDF reports for specific date ranges.

  • How do I track my usage and spending?

The main Address Validation page shows current usage percentage, remaining budget, and estimated monthly cost in real-time.

  • What happens when I reach my usage cap?

Validation pauses automatically. Checkout continues to work normally without validation. Increase your cap anytime to resume address validation.

  • Can I see which addresses were corrected?

Yes. Analytics show total addresses corrected and validation success rates. Individual order details show if addresses were validated and corrected.

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