Customer-Editable Metafeilds
What are Customer-Editable Metafeilds
Customizable Metafields allows customers to modify delivery preferences, custom instructions, and other order attributes during the editing window. This feature gives customers control over metafield data that was captured at checkout.
Note: This is not a commonly enabled setting by merchants.
When to Use Customizable Metafields
Common Use Cases:
Delivery instructions:
"Leave package at back door"
"Ring doorbell twice"
"Deliver to reception desk"
Gift messages:
Update or add gift message text
Change gift wrapping preferences
Custom order notes:
Special handling requests
Assembly instructions
Personalization details
Delivery preferences:
"Call upon arrival"
"Do not deliver before 5 PM"
"Contactless delivery preferred"
Configuration
How to Enable
Navigate to Apps > Order Editing > Settings
Select Customizable Metafields
Toggle "Allow customers to edit metafields" to ON
Click Save
What Customers Can Edit
When enabled, customers can modify metafield values that were captured during checkout, such as:
Custom text fields
Delivery instructions
Gift messages
Special requests
Order notes
Important: Only metafields that exist on the order can be edited. If no metafields were captured at checkout, customers won't see any options to edit.
Customer Experience
How Customers Edit Metafields
Customer accesses Order Status page during editing window
Sees "Edit Custom Details" or similar option (if metafields exist)
Updates text fields with new information
Clicks to confirm changes
Metafield values update in Shopify
What customers see: Text fields displaying current metafield values that can be edited
When to Enable This Feature
Enable if:
You capture custom metafield data at checkout
Customers frequently request changes to custom instructions
You have specific order attributes customers need to modify
Your fulfillment system reads metafields for special handling
Don't enable if:
You don't use metafields at checkout
Standard features (address editing, product changes) meet your needs
You're unsure what metafields are or how they work
Example Scenarios
Scenario 1: Gift Message Update
Setup:
Metafield captured at checkout: "Gift message"
Customizable Metafields: Enabled
Customer experience:
Customer realizes they want to change gift message
Accesses Order Status page
Sees "Edit Gift Message" field
Updates message text
Confirms change
Scenario 2: Delivery Instructions
Setup:
Metafield captured at checkout: "Delivery instructions"
Customizable Metafields: Enabled
Customer experience:
Customer needs to update delivery instructions
Originally said "Leave at front door"
Changes to "Leave with building concierge"
Fulfillment team sees updated instructions
Last updated