# Gift Notes

#### What are Gift Notes?

Gift Notes allows customers to attach personalized messages to their orders during the editing window.

#### Customer Experience

When customers select "Edit your order's gift note" a dropdown appears which allows them to enter the relevant information

<figure><img src="/files/L7MFMEiz63DNECmEvqVH" alt=""><figcaption></figcaption></figure>

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### Configuration

#### How to Set Up

1. Navigate to **Apps** > **Order Editing** > **Settings**
2. Select **Gift Notes**
3. **Create a Gift Note Prompt:**
   * Write custom messaging that encourages customers to leave a note
   * Align with your branding and tone
4. **Set character limit** for the note (e.g., 250 characters)
5. Toggle **ON** to enable
6. Click **Save**

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### When to Use Gift Notes

**Best for:**

* Gift-focused stores (flowers, cakes, jewelry)
* Businesses where personalization is common
* Orders frequently sent to recipients other than the buyer

**Examples:**

* Flower delivery shops
* Bakeries and cake stores
* Gift basket companies
* Jewelry retailers

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### Customer Experience

**What customers see:**

1. "Add Gift Note" option on Order Status page
2. Text field with your custom prompt
3. Character limit indicator
4. Ability to add or update note during editing window

**Example prompt:** "Add a personal message to make your gift extra special! (Max 250 characters)"

***

### Settings Summary

**Configuration:**

* Gift Note Prompt: **Custom message**
* Character limit: **Set number**
* Enable Gift Notes: **ON/OFF**


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