Gift Notes

What are Gift Notes?

Gift Notes allows customers to attach personalized messages to their orders during the editing window.

Customer Experience

When customers select "Edit your order's gift note" a dropdown appears which allows them to enter the relevant information

Configuration

How to Set Up

  1. Navigate to Apps > Order Editing > Settings

  2. Select Gift Notes

  3. Create a Gift Note Prompt:

    • Write custom messaging that encourages customers to leave a note

    • Align with your branding and tone

  4. Set character limit for the note (e.g., 250 characters)

  5. Toggle ON to enable

  6. Click Save

When to Use Gift Notes

Best for:

  • Gift-focused stores (flowers, cakes, jewelry)

  • Businesses where personalization is common

  • Orders frequently sent to recipients other than the buyer

Examples:

  • Flower delivery shops

  • Bakeries and cake stores

  • Gift basket companies

  • Jewelry retailers

Customer Experience

What customers see:

  1. "Add Gift Note" option on Order Status page

  2. Text field with your custom prompt

  3. Character limit indicator

  4. Ability to add or update note during editing window

Example prompt: "Add a personal message to make your gift extra special! (Max 250 characters)"

Settings Summary

Configuration:

  • Gift Note Prompt: Custom message

  • Character limit: Set number

  • Enable Gift Notes: ON/OFF

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