Shipping Method
What is Shipping Methods?
Shipping Methods allows customers to change their shipping method after purchase—for example, upgrading from Standard Shipping to Express Shipping. This is useful when customers realize they need their order faster than originally selected.
How It Works
Important restriction: Customers can only upgrade to more expensive shipping methods. They cannot downgrade to cheaper options.
Example:
Can change: Standard Shipping ($5) → Express Shipping ($15)
Cannot change: Express Shipping ($15) → Standard Shipping ($5)
Customer Experience
When customers select the module, a dropdown menu will appear with their different options configured in Shipping Cost Recalculations
When to Use Shipping Methods
Best for: Stores offering multiple shipping speeds or methods.
Examples:
E-commerce store: Customer realizes they need their gift sooner, upgrades to 2-day shipping
Fashion retailer: Customer wants expedited delivery for an upcoming event
Electronics store: Customer upgrades to signature-required shipping for security
Consider disabling if: You only offer one shipping method, or your 3PL/warehouse system cannot process shipping method changes post-purchase (see Important Notes below).
Restricting Specific Shipping Methods
You can control which shipping methods customers are allowed to switch to using Restricted Delivery Methods.
How to Restrict Shipping Methods
Navigate to App Blocks > Shipping Methods
Locate Restricted Delivery Methods
Select methods to restrict:
Check the boxes for shipping methods you want to exclude from editing
Unchecked methods will be available for customers to switch to
Click Save
Example: If you only want customers to upgrade to Express and Overnight (not International), restrict all other methods.
Important: Shipping Recalculation
We strongly advise keeping "Shipping Cost Recalculation" turned ON in your Settings.
Why This Matters
Shipping Recalculation ensures accurate shipping costs when customers:
Change their shipping method
Adjust product quantities (affecting weight/size)
Update their shipping address
Without this enabled, shipping costs may be incorrect after edits are made.
Where to enable: Settings > Shipping Cost Recalculations
Important: 3PL and Warehouse Systems
Compatibility Check Required
Before enabling Shipping Methods, verify that your 3PL or warehouse system can process shipping method changes post-purchase.
Many 3PLs and ERPs cannot read changes to shipping methods after the initial order is placed. If your system doesn't support this, enabling Shipping Methods could cause fulfillment errors.
How to Check Your System
Navigate to Settings > Integrations
View your connected 3PL, WMS, or ERP system
Check system capabilities or contact your provider to confirm they can process post-purchase shipping method changes
Edit Shipping Method Title on Fulfillment Orders
What is This Setting?
This setting updates the shipping method title on fulfillment orders (not just order shipping lines). This is critical if your warehouse reads from fulfillment orders instead of order data.
When to Enable This
Enable if:
Your warehouse or 3PL reads shipping information from fulfillment orders
Customers are editing quantities or items in their orders
You need to prevent incorrect shipping due to order modifications
Why This Matters
Some warehouses read fulfillment orders instead of the main order's shipping lines. If a customer edits their order (adds/removes items), the fulfillment order needs to reflect the updated shipping method to prevent the warehouse from shipping with the wrong method.
How to Enable
In App Blocks > Shipping Methods
Locate "Edit the shipping method title on fulfillment orders"
Toggle ON
Click Save
How to Enable Shipping Methods
First: Verify your 3PL/warehouse system supports post-purchase shipping changes (see above)
Second: Ensure Shipping Recalculation is enabled in Settings
Navigate to App Blocks > Shipping Methods
Toggle ON
Configure Restricted Delivery Methods if needed
Enable "Edit the shipping method title on fulfillment orders" if using a 3PL/WMS
Click Save
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