# Confirmation Email #### **Why Switch from Shopify's Default Email?** Shopify's order confirmation email works—it gets the job done. But it's basic, unbranded, and most importantly, **it's a missed opportunity**. Your order confirmation email has the **highest open rate of any email you'll ever send** (60-70%). Customers are actively waiting for it, checking their inbox within minutes of purchase. Why waste that engagement on a generic template? **The problem with Shopify's default confirmation email:** * Limited customization options * Can't add upsells or cross-sells * No advanced segmentation or personalization * Misses the opportunity to drive customers back to edit/add items * Basic, un-branded design that doesn't match your store aesthetic #### How to send Order Confirmation emails with Klaviyoo? {% embed url="" %} --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://order-editing.gitbook.io/oe-help-book/upsell-strategy-optimization/connecting-klaviyo/confirmation-email.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.