The #1 self-service portal for innovative brands

Let customers edit their own orders before shipping.

Enable customers to add products to their order without contacting support. Allow address changes, shipping upgrades, product addons, and more.

Works with all major platforms.

Shippo Logo
People Vox Logo
Ship Hero Logo
ShipBob Logo
Shippit Logo
EasyShip Logo

Can you give me faster shipping?

Can you add product to my order?

I forgot to add my apt number.

How can I get SMS delivery updates?

Can you add product to my order?

Can I change hoodie sizes?

I want another product with my free shipping discount.

I want to add size to my existing order.

I want to add stickers to my order.

Can I add an item before the order ships?

Why self-service?

  • Larger order sizes from customers.
  • One-click upsells for more products.
  • Works with your existing warehouse.
  • Let customers pay for faster deliveries.
  • Reduce order cancellations and fraud

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Built for Shopify.
Vetted by Shopify.

+12%

AOV increase.
One-click product addons.

shop pay logo

One-click upsells.
Works with all 3PLs.

How does it integrate?

  • 1.Your store receives a new order.
  • 2.Customers have time to edit it.
  • 3.The customer adds a new product.
  • 4.They pay for it in one-click.
  • 5.The update syncs to the order.

Let customers add products to order

Order edits could include a quantity increase or a product addition to their order. It's a one-click upgrade using saved payment information.

Add products to your exisitng order

  • Beige Hoodie

    USD 8.00 per item

  • Beige Hoodie

    USD 8.00 per item

  • Beige Hoodie

    USD 8.00 per item

Add products to your order, free shipping.

Load more

Let customers edit their sizing, color, formula etc

Let customers change their selected product variants like a different shirt size or color. Customers pay for order upgrades in one-click.

Order summary

  • Black T-Shirt

    gid://shopify/CalculatedLineItem/12107222941896
    Default product variant

    USD 12.26

No unsaved changes

Subtotal
USD 36.78
Shipping
USPS First-Class Mail®
USD 0.00
Taxes
(Included)
USD 0.00
Oustanding
USD 0.00
Total
USD 51.47

Upsell shipping upgrades

Customers can select a faster shipping method for their order and pay for the upgrade in one-click. This feature works with all of your carriers.

Your order information

Available shipping methods

Shipping Method
USPS First-Class Mail®
USPS First-Class Mail®USD 7.99

Let customers edit their shipping

Let your customers edit their shipping address to a USPS-verified address. Shipping prices will be re-calculated automatically. Customers can instantly download their updated invoice.

Your information

Addresses

Shipping Address
Tobi Lutke 33 New Montgomery St , Building #2San Francisco, CA, 94105
Billing Address
Tobi Lutke775 Liquid Drive Toronto, Glamour Way, Canada

Let customers download invoices.

Embed Order Editing features into your order status page and confirmation emails to let customers solve their issue without contacting customer support.

demo

Order #1001

A few hours left to make changes

We're getting your order ready to be shipped. You have a few hours left to edit the order.

or visit the store

Create gift cards for order cancellations

Optionally allow customers to downgrade their order value and issue gift cards for the cost difference. Lower your refund rate.

Downgrading options

Visa

gift card icon
Gift Card viaglamour.com
Sent to your email within a day
USD 0.00

Recommend products using order history

Show products the customer is most likely to add into their order last-minute based on order patterns from other customers.

Order summary

  • Black T-Shirt

    gid://shopify/CalculatedLineItem/12107222941896
    Default product variant

    USD 12.26

No unsaved changes

Subtotal
USD 36.78
Shipping
USPS First-Class Mail®
USD 0.00
Taxes
(Included)
USD 0.00
Oustanding
USD 0.00
Total
USD 51.47

Build your own components

Add workflows to your pre-fulfillment workflow. For example, you could setup an insurance program and collect all of the profit instead of splitting it with Route Insurance or others.

insured order illustration

Add insurance

If anything happens to your package (damage, loss, return) you'll get a free replacement within a few days.

Install the sales channel to Shopify.

With our app, you can easily let your customers upgrade shipping, change product sizes, amend shipping address, add insurance, and more. It's free to add to your store and most brands make new revenue within the first day.

Chris

“Amazing how 95% of our emails could have been answered with a link to our Order Editing page. No more two-day email threads."

Kiril Climson
Co-Founder of viaGlamour
Matt

“By self-servicing the most common questions, we saved 4000 hours of staffing costs across 10+ Shopify Plus stores."

Sam Mercer
Creative Director, Shopify Plus, Revolt
Matt

“We never had to edit a customers order again, no more changing the size or colour for them, they were getting fixes immediately.”

Rochelle D'Alesio
Head of CX, Revolt
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✅ Self-service customer order edits.

📦 Allow customers to modify products and shipping.

📈 Grow store revenue by promoting last-minute upsells.

Order Editing is a Shopify app that allows Shopify stores to offer their customers the ability to edit their orders before they are shipped. The app is designed to provide customers with flexibility and convenience while also reducing the workload for customer support teams.