Let customers edit their order without emailing customer support.
Extend your store with our free app to let customers edit their shipping address, add products to their order, change sizes, download taxable invoice, and more without having to email you.
Let customers add products to order
Order edits could include a quantity increase or a product addition to their order. It's a one-click upgrade using saved payment information.
Add products
Edit your order before it ships
Beige Hoodie
$8.00 per item
Sweatshirt
$8.00 per item
Comfy Hoodie
$8.00 per item
Let customers edit their sizing, color, formula etc
Let customers change their selected product variants like a different shirt size or color. Customers pay for order upgrades in one-click.
Order summary
Edit your order before it ships
- Black T-Shirt
Black T-Shirt
$12.26
- Subtotal
- $36.78
- Shipping
- $9.99
- Shipping Upgrade
- No changes to shipping
- Cost Difference
- +$0.00
- Total
- $51.47
Upsell shipping upgrades
Customers can select a faster shipping method for their order and pay for the upgrade in one-click. This feature works with all of your carriers.
Your order information
Available shipping methods
- Shipping Method
USPS First-Class Mail®Originally paid $0.00- Shipping Upgrade
None selected
$0.00
- USPS First-Class Mail®3-4 business days Upgrade for $0.00Upgrade for $0.00Originally $0.00
- Delivery estimate not available.
Priority Mail Demo Rate
Upgrade for $5
Upgrade for $5
Originally $0.00 - Delivery estimate not available.
Express Mail Demo Rate
Upgrade for $5
Upgrade for $5
Originally $0.00 - Delivery estimate not available.
Standard Mail Demo Rate
Upgrade for $5
Upgrade for $5
Originally $0.00
Let customers edit their shipping
Let your customers edit their shipping address to a USPS-verified address. Shipping prices will be re-calculated automatically. Customers can instantly download their updated invoice.
Your information
Addresses
- Shipping Address
- Tobi Lutke 33 New Montgomery St , demoSan Francisco, CA, 94105
- Billing Address
- Tobi Lutke775 Liquid Drive Toronto, Glamour Way, Canada
This is a mockup of customer information.
Let customers download invoices.
Embed Order Editing features into your order status page and confirmation emails to let customers solve their issue without contacting customer support.
demo
Order #1001
A few hours left to make changes
We're getting your order ready to be shipped. If you want to change your shipping address, add a product to your order, or get your order faster there's still time left.
or visit the store
Send giftcards instead of refunds
Optionally allow customers to downgrade their order value and issue gift cards for the cost difference. Lower your refund rate.
Downgrading options
Visa
Recommend products using order history
Show products the customer is most likely to add into their order last-minute based on order patterns from other customers.
Order summary
Edit your order before it ships
- Black T-Shirt
Black T-Shirt
$12.26
- Subtotal
- $36.78
- Shipping
- $9.99
- Shipping Upgrade
- No changes to shipping
- Cost Difference
- +$0.00
- Total
- $51.47
Finalize your edits by paying the remaining balance in one-click.
Build your own components
Add workflows to your pre-fulfillment workflow. For example, you could setup an insurance program and collect all of the profit instead of splitting it with Route Insurance or others.
Add insurance for $2.99
If anything happens to your package (damage, loss, return) you'll get a free replacement within a few days.
Add Order Editing in minutes, for free.
With our app, you can easily let your customers upgrade shipping, change product sizes, amend shipping address, add insurance, and more. It's free to add to your store and most brands make new revenue within the first day.
Meet the founders
“Amazing how 95% of our emails could have been answered with a link to our Order Editing page. No more two-day email threads."
“By self-servicing the most common questions, we saved 4000 hours of staffing costs across 10+ Shopify Plus stores."
“We never had to edit a customers order again, no more changing the size or colour for them, they were getting fixes immediately.”
Company Footer
Order Editing is a Shopify app that allows Shopify stores to offer their customers the ability to edit their orders before they are shipped. The app is designed to provide customers with flexibility and convenience while also reducing the workload for customer support teams.