Trusted by 1,000+ Shopify Brands
The founders of Nakie a $20M Shopify brand, love Order Editing.
$12,000 upsell revenue every in the first 60-days and 4000 fewer support tickets.
No brainer for our team.
Saves our team a massive amount of time. Address editing in particular has become almost non existent.
It should be built into Shopify natively.
A gamechanger.
Reducing tickets for Customer Service and time spent manually changing orders.Great app with an even greater team to work with!
It's hard to believe this hasn't always existed.
Made a huge impact by eliminating the need to manually handle order edits.
There’s also a clear revenue benefit. We’ve seen new revenue from customers adding items to their orders post-purchase.
The ability to offer self-service edits is invaluable.
Choose what edits customers can make.
We update the original order number in Shopify and communicate edits downstream to your warehouse software, 3PL, shipping software, and ERP.
Customers can edit from any email or page.
From address changes to additional product purchases and forgotten discount codes. Customers self-service instead of contact you.
Increase every customers order value.
Offer post-purchase discounts and make it easy for customers to add more products to their order before it ships.
Everybody says it's a no-brainer.
A post-purchase upsell that converts.
Questions
We built an integration that works with all 3PLs to stop them from pulling orders from Shopify immediately after checkout. This allows us to create an editing period for customers before their order is sent to be shipped.
You determine how long customers have to make edits and under what conditions. Most brands offer a 30 minute editing period, but this can be as long as you like.
If you offer one or multiple shippig SLAs, we cater to these so that you don't have to change any process. Orders placed within 15 minutes of your shipping cut off, won't be editable and will be sent to ship immediately after checkout.
Yes! You choose what types of amendments customers can make and for how long. Disabling features like self-serve cancellations, product removal, and discount code application takes just a click of a button.
We stop orders from being pulled immediately after checkout to give customers a short period to make amendments. After the editing period we disable editing and trigger orders to be pulled.
