The #1 self-service portal for innovative brands
Let customers edit their own orders before shipping.
Enable customers to add products to their order without contacting support. Allow address changes, shipping upgrades, product addons, and more.
Works with all major platforms.
Can you give me faster shipping?
Can you add product to my order?
Handled by OrderEditing.
I forgot to add my apt number.
Handled by OrderEditing.
How can I get SMS delivery updates?
Can you add product to my order?
Handled by OrderEditing.
Can I change hoodie sizes?
I want another product with my free shipping discount.
Handled by OrderEditing.
I want to add size to my existing order.
Handled by OrderEditing.
I want to add stickers to my order.
Handled by OrderEditing.
Can I add an item before the order ships?
Handled by OrderEditing.
Why self-service?
- Larger order sizes from customers.
- One-click upsells for more products.
- Works with your existing warehouse.
- Let customers pay for faster deliveries.
- Reduce order cancellations and fraud
Built for Shopify.
Vetted by Shopify.
+12%
AOV increase.
One-click product addons.
One-click upsells.
Works with all 3PLs.
How does it integrate?
- 1.Your store receives a new order.
- 2.Customers have time to edit it.
- 3.The customer adds a new product.
- 4.They pay for it in one-click.
- 5.The update syncs to the order.
Let customers add products to order
Order edits could include a quantity increase or a product addition to their order. It's a one-click upgrade using saved payment information.
Add products to your exisitng order
Beige Hoodie
USD 8.00 per item
Beige Hoodie
USD 8.00 per item
Beige Hoodie
USD 8.00 per item
Add products to your order, free shipping.
Let customers edit their sizing, color, formula etc
Let customers change their selected product variants like a different shirt size or color. Customers pay for order upgrades in one-click.
Order summary
- Black T-Shirt
Black T-Shirt
Default product variantUSD 12.26
No unsaved changes
- Subtotal
- USD 36.78
- Shipping
- USD 0.00
- Taxes (Included)
- USD 0.00
- Oustanding
- USD 0.00
- Total
- USD 51.47
Upsell shipping upgrades
Customers can select a faster shipping method for their order and pay for the upgrade in one-click. This feature works with all of your carriers.
Your order information
Available shipping methods
- Shipping Method
USPS First-Class Mail®USD 7.99
- USPS First-Class Mail®3-4 business daysUpgrade for USD 0.00Upgrade for USD 0.00Currently selected
Delivery estimate not available.Priority Mail Demo Rate
Currnently selected
Upgrade for $5
Currently selected- Delivery estimate not available.
Express Mail Demo Rate
Currnently selected
Upgrade for $5
Currently selected
Let customers edit their shipping
Let your customers edit their shipping address to a USPS-verified address. Shipping prices will be re-calculated automatically. Customers can instantly download their updated invoice.
Your information
Addresses
- Shipping Address
- Tobi Lutke 33 New Montgomery St , Building #2San Francisco, CA, 94105
- Billing Address
- Tobi Lutke775 Liquid Drive Toronto, Glamour Way, Canada
Let customers download invoices.
Embed Order Editing features into your order status page and confirmation emails to let customers solve their issue without contacting customer support.
demo
Order #1001
A few hours left to make changes
We're getting your order ready to be shipped. You have a few hours left to edit the order.
or visit the store
Create gift cards for order cancellations
Optionally allow customers to downgrade their order value and issue gift cards for the cost difference. Lower your refund rate.
Downgrading options
Visa
Recommend products using order history
Show products the customer is most likely to add into their order last-minute based on order patterns from other customers.
Order summary
- Black T-Shirt
Black T-Shirt
Default product variantUSD 12.26
No unsaved changes
- Subtotal
- USD 36.78
- Shipping
- USD 0.00
- Taxes (Included)
- USD 0.00
- Oustanding
- USD 0.00
- Total
- USD 51.47
Build your own components
Add workflows to your pre-fulfillment workflow. For example, you could setup an insurance program and collect all of the profit instead of splitting it with Route Insurance or others.
Add insurance
If anything happens to your package (damage, loss, return) you'll get a free replacement within a few days.
“Amazing how 95% of our emails could have been answered with a link to our Order Editing page. No more two-day email threads."
“By self-servicing the most common questions, we saved 4000 hours of staffing costs across 10+ Shopify Plus stores."
“We never had to edit a customers order again, no more changing the size or colour for them, they were getting fixes immediately.”
Company Footer
✅ Self-service customer order edits.
📦 Allow customers to modify products and shipping.
📈 Grow store revenue by promoting last-minute upsells.
Order Editing is a Shopify app that allows Shopify stores to offer their customers the ability to edit their orders before they are shipped. The app is designed to provide customers with flexibility and convenience while also reducing the workload for customer support teams.