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Let customers edit their order without emailing customer support.

Extend your store with our free app to let customers edit their shipping address, add products to their order, change sizes, download taxable invoice, and more without having to email you.

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Let customers add products to order

Order edits could include a quantity increase or a product addition to their order. It's a one-click upgrade using saved payment information.

Add products

Edit your order before it ships

  • copy-of-crystal-clear

    Beige Hoodie

    $8.00 per item

  • copy-of-crystal-clear

    Sweatshirt

    $8.00 per item

  • copy-of-crystal-clear

    Comfy Hoodie

    $8.00 per item

Add products to your order, free shipping.
AutomationWorks with 3PLs

Let customers edit their sizing, color, formula etc

Let customers change their selected product variants like a different shirt size or color. Customers pay for order upgrades in one-click.

Order summary

Edit your order before it ships

  • Black T-Shirt

    gid://shopify/CalculatedLineItem/12107222941896

    $12.26

Subtotal
$36.78
Shipping
$9.99
Shipping Upgrade
No changes to shipping
Cost Difference
+$0.00
Total
$51.47

Upsell shipping upgrades

Customers can select a faster shipping method for their order and pay for the upgrade in one-click. This feature works with all of your carriers.

Your order information

Available shipping methods

Shipping Method
USPS First-Class Mail®
USPS First-Class Mail®Originally paid $0.00
Shipping Upgrade
carrier service icon

None selected

$0.00
AutomationWorks with 3PLs

Let customers edit their shipping

Let your customers edit their shipping address to a USPS-verified address. Shipping prices will be re-calculated automatically. Customers can instantly download their updated invoice.

Your information

Addresses

Shipping Address
Tobi Lutke 33 New Montgomery St , demoSan Francisco, CA, 94105
Billing Address
Tobi Lutke775 Liquid Drive Toronto, Glamour Way, Canada

This is a mockup of customer information.

Let customers download invoices.

Embed Order Editing features into your order status page and confirmation emails to let customers solve their issue without contacting customer support.

demo

Order #1001

A few hours left to make changes

We're getting your order ready to be shipped. If you want to change your shipping address, add a product to your order, or get your order faster there's still time left.

or visit the store

AutomationWorks with 3PLs

Send giftcards instead of refunds

Optionally allow customers to downgrade their order value and issue gift cards for the cost difference. Lower your refund rate.

Downgrading options

Visa

gift card icon
Gift Card viaglamour.com
Sent to your email within a day
$0.00

Recommend products using order history

Show products the customer is most likely to add into their order last-minute based on order patterns from other customers.

Order summary

Edit your order before it ships

  • Black T-Shirt

    gid://shopify/CalculatedLineItem/12107222941896

    $12.26

Subtotal
$36.78
Shipping
$9.99
Shipping Upgrade
No changes to shipping
Cost Difference
+$0.00
Total
$51.47

Finalize your edits by paying the remaining balance in one-click.

AutomationWorks with 3PLs

Build your own components

Add workflows to your pre-fulfillment workflow. For example, you could setup an insurance program and collect all of the profit instead of splitting it with Route Insurance or others.

insured order illustration

Add insurance for $2.99

If anything happens to your package (damage, loss, return) you'll get a free replacement within a few days.

Add Order Editing in minutes, for free.

With our app, you can easily let your customers upgrade shipping, change product sizes, amend shipping address, add insurance, and more. It's free to add to your store and most brands make new revenue within the first day.

Chris

“Amazing how 95% of our emails could have been answered with a link to our Order Editing page. No more two-day email threads."

Kiril Climson
Co-Founder of viaGlamour
Matt

“By self-servicing the most common questions, we saved 4000 hours of staffing costs across 10+ Shopify Plus stores."

Sam Mercer
Creative Director, Shopify Plus, Revolt
Matt

“We never had to edit a customers order again, no more changing the size or colour for them, they were getting fixes immediately.”

Rochelle D'Alesio
Head of CX, Revolt

Order Editing is a Shopify app that allows Shopify stores to offer their customers the ability to edit their orders before they are shipped. The app is designed to provide customers with flexibility and convenience while also reducing the workload for customer support teams.