Fulfillment pain doesn’t start in the warehouse. It starts upstream, when systems don’t connect, data doesn’t flow, and mistakes slip through.
That’s why the partnership between Kase and Order Editing makes sense.
Kase is a tech-enabled 3PL for e-commerce with its own merchant and warehouse platform. They don’t just move boxes, they design systems that keep merchants in control. Order Editing lets customers and teams fix mistakes before anything ships. Together, it means fewer errors, fewer returns, and a better post-purchase experience.
Why Kase?
Kase has nationwide fulfillment with locations in California, Chicago, Dallas, and Columbus. Their technology gives merchants visibility, automation, and flexibility that most 3PLs can’t.
As Jesse Kaufman, Founder of Kase, explains:
“Fulfillment is where the pain shows up. But it’s rarely where the problem starts. Most 3PLs inherit messy systems. At Kase, we connect the tools, build SOPs, and make sure operations can hold when volume hits.”
This focus on systems, not just warehouses, is what sets Kase apart.
Why Order Editing?
For Shopify merchants, mistakes are inevitable. Wrong sizes, address changes, customer edits, the problem isn’t that they happen, it’s whether they can be fixed in time.
Order Editing solves that. By giving merchants and their customers the ability to update orders before fulfillment, it removes errors at the source.
As I explained in our conversation:
“The benefit of Order Editing is simple - fewer mistakes get out the door. On average, merchants cut support tickets by 15% and reduce returns by 18%. Customers get what they wanted in the first place, and merchants save money, stress, and waste. It’s a win for operations, a win for the customer, and a win for sustainability.”
A Shared Customer: Hiyo
One of the most exciting overlaps between Kase and Order Editing is Hiyo.
Hiyo is one of the fastest-growing beverage brands in the US. Their functional social tonics are built with adaptogens, nootropics, and botanicals to give people the floaty, stress-free buzz they usually seek from alcohol, but without the downsides.
Hiyo is now in thousands of stores across the country. Scaling at that speed requires fulfillment and order management that can keep pace. That’s where Kase’s fulfillment network and Order Editing’s error-prevention combine - keeping growth sustainable while protecting customer experience.
What Kase Customers Say
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"Kase has been a lifesaver for our business. Their smart, flexible fulfillment service has supported us through incredible growth. The tech is intuitive, the team is responsive, and we always feel like we’re in good hands."
Kate McLeod⭐️⭐️⭐️⭐️⭐️
"The Kase team combines technology with a personal touch. We scaled faster than expected and they kept pace with us every step of the way. Fulfillment has never been smoother."
Human Improvement
What Order Editing Customers Say
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"Order Editing has transformed the way we manage our Shopify orders. Customers make changes themselves, support tickets are down, and we’ve seen a real drop in returns. It’s been a game-changer for both our CX team and our bottom line."
Lounge Underwear
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"With Order Editing, mistakes don’t reach the warehouse anymore. Customers fix errors instantly, our team spends less time firefighting, and overall satisfaction is up. The environmental impact of fewer returns is the cherry on top."
Castore
Looking Ahead
This partnership is about building smarter systems. Kase brings the fulfillment expertise and the tech-enabled platform. Order Editing brings the ability to fix mistakes before they ever hit the warehouse. Together, we’re helping brands like Hiyo scale without sacrificing experience.
As Jesse said, it’s not just about warehouses - it’s about fixing the backend so fulfillment works the way it should.
And as I see it, the more merchants we can help reduce mistakes, returns, and waste, the better the whole ecosystem becomes.
If you’re scaling fast and want to cut tickets, reduce returns, and deliver experiences that work first time, we’d love to talk.