Reduce Support Tickets by 50%

Results vary by business, but typical reductions range from 15% to 50% of total ticket volume. Represent achieved a 99.9% reduction in order edit requests specifically, going from 2,000-3,000 daily requests to just 1-2.

Order Editing eliminates tickets related to: address changes, variant changes (size, color), adding items, removing items, quantity changes, discount code application, and order cancellations (within your defined window).

Most merchants see significant ticket reduction within the first week of enabling Order Editing. The self-service option is prominently displayed on order confirmation and thank-you pages, immediately diverting requests from support.

Some customers will always prefer human interaction. Order Editing reduces but doesn't eliminate all order-related tickets. For remaining tickets, your team can focus on building relationships rather than data entry.