D Dave Wiltshire

Cutting Customer Support Tickets: Flare & Order Editing Makes Shopify Sense

2025年8月6日

Two Shopify apps. One shared mission. Give customers control after they click 'buy now'.

We’re buzzing to share that Order Editing is now officially partnered with Flare, the smart delivery scheduling tool built specifically for Shopify brands.

Flare has grown fast. Built by Daniel Parekh-Hill and Alex, it’s a two-person team doing the kind of work that big SaaS companies talk about but rarely deliver. They’re trusted by over 700 brands globally, with a sharp focus on furniture, food and beverage, gifting and B2B.

The core product gives customers the ability to choose their delivery date at checkout. Simple, right? But what happens next is where the magic lives. Flare uses smart logic to manage delivery cutoffs, hold orders for future dispatch, and route them based on location, method or warehouse. It’s not just a calendar. It’s what Daniel calls “delivery intelligence”.

“If you give customers the ability to order ahead, then as a business, you can operate faster,” says Daniel. “We built Flare to make that effortless, and to reduce all the unnecessary support noise that gets in the way.”




Why Flare and Order Editing Work So Well Together

At Order Editing, we help brands let customers change their order after purchase. That might be fixing a wrong address, adding a forgotten item, removing something, or applying a missed discount. All self-serve. All logged. All synced back to Shopify, your 3PL, ERP and shipping tools.

Flare takes this further. While we handle the what of post-purchase changes, Flare handles the when. Merchants using both apps can:

  • Let customers change their address or items after checkout

  • Offer scheduled delivery slots

  • Hold fulfilment automatically until the delivery date

  • Add logic based on zip code, product type, or fulfilment method

  • Reduce support tickets by proactively communicating delivery status

The best bit? There’s no integration needed. It already works. One of our mutual clients, a UK food and grocery brand called Variety, used both apps side by side and saw the systems communicating in real-time. Order Editing updated the order address. Flare instantly held the fulfilment. That’s the kind of automation merchants dream of.

“Technically, Flare and Order Editing just work together. It was amazing to see the two systems in sync without any custom build,” Daniel told us.





A Shared Vision, Backed by Results

Both of our teams are focused on operational automation. We serve similar industries, speak to the same merchants, and care about the same outcomes: happier customers, fewer support tickets, and more revenue captured post-purchase.

Flare’s product works especially well for merchants who need flexibility around when products ship. That includes frozen goods, furniture, perishables and high-ticket gifting. They’ve even built in carrier-level logic and real-time transit data via DPD and FedEx integrations, which means delivery options update based on actual lead time. It’s super slick.

Their site has brilliant case studies like Time4Sleep and Ohmyguts, and they’ve built an industry-led set of features you can explore here:



What Their Customers Say

Flare’s built a reputation for being fast, flexible, and genuinely supportive. Just have a read through their reviews:

⭐️⭐️⭐️⭐️⭐️
“Absolutely brilliant. We deliver chilled food nationwide and this app saves our team hours every week.”
— Fine Food Specialist

⭐️⭐️⭐️⭐️⭐️
“We used to get endless ‘where’s my order?’ messages. Since using Flare, our customers know exactly when to expect delivery — and our CS team loves it.”
— Ohmyguts

⭐️⭐️⭐️⭐️⭐️
“The best delivery app we’ve ever used. It’s flexible, powerful, and Daniel’s team genuinely care.”
— Time4Sleep


What They Say About Us

We’ve built Order Editing to take the friction out of post-purchase. Our goal is to reduce the customer service burden and unlock new revenue, automatically. Here’s what our customers say:

⭐️⭐️⭐️⭐️⭐️
“Game-changer. We've seen a 17.5% drop in support tickets and a huge spike in upsells. The team is brilliant too.”
— Oh Polly

⭐️⭐️⭐️⭐️⭐️
“We’ve saved 4000 support tickets in 60 days. Address editing alone is a lifesaver. Should be native in Shopify.”
— Nakie

⭐️⭐️⭐️⭐️⭐️
“Made a massive impact. Easy upsell revenue and fewer manual order changes. What’s not to love?”
— Muscle Nation


What We’re Doing Next

We’re kicking off this partnership with shared blogs, customer examples, and a few experiments in co-marketing that don’t feel like marketing. We’ll feature each other in our in-app partner tiles. We’ll talk about each other in our merchant onboarding. And we’ll support each other’s growth with real intent.

Daniel put it well:

“Partnerships really work when you do them properly. And I think given we both focus on operational automation and speak to the same merchants, it’s a nice one to talk about.”

We're already working on joint content around reducing support tickets — Flare handles the "Where's my order?" questions, we handle the "I need to change my order" moments. Together, we help merchants reduce stress and give their customers actual flexibility.

If you’re using one of us already, try the other. You’ll see the benefit immediately.


Want help getting both set up?
Just drop us a message. Or start here:
👉 Order Editing
👉 Flare

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