From bold builds to post-purchase power
Some agency partnerships just work. Shared values, shared standards, shared obsession with results.
Vervaunt have built a reputation as one of the smartest agencies in eCommerce, a consultancy meets performance powerhouse helping premium, global brands scale with intent. And we’re lucky to partner with them.
Over the past year, we’ve rolled out Order Editing across multiple Vervaunt clients. These are brands that care deeply about customer experience, operational efficiency, and owning every step of the journey, even after the “buy” button.
Here’s a look at what we’ve built together.
Strathberry
Luxury leather. Proudly Scottish. Crafted to last.
Strathberry’s iconic bags are designed in Edinburgh and handmade in Spain — the kind of detail and care you can feel. With global customers and premium fulfilment ops, they needed a post-purchase experience that matched the elegance of their products.
With Order Editing now live, customers can self-correct addresses, update items or even add forgotten favourites, without needing to speak to support. The rollout protects CX, reduces returns, and keeps Strathberry’s delivery machine running smooth as butter.
Self-Portrait
Modern femininity meets intelligent design.
Founded by Han Chong in London, Self-Portrait has become a go-to for timeless silhouettes and occasionwear that women actually want to wear. Their global footprint demanded a tech stack that could handle speed and volume without compromise.
With Vervaunt guiding the strategy, Order Editing slotted neatly into their Shopify Plus environment. Result? Clean self-service flow, fewer support tickets, and more happy customers fixing small mistakes before they become big problems.
P448
Cultural energy. Sustainable innovation. Seriously good sneakers.
P448 live at the intersection of streetwear, art and sustainability. They’re bold, expressive, and always ahead of the curve. With fulfilment across the US, EU and beyond, their customers needed flexibility — and their team needed fewer CX fire drills.
Now live with Order Editing, P448’s shoppers can update addresses, add upsell items, and avoid the pain of incorrect sizes or delivery details. Fast fashion, slower support tickets. Just how it should be.
Seraphine
Life-changing style for pregnancy and beyond.
Seraphine make maternity wear feel like you. Elevated, stylish, and designed with actual lived experience in mind. Their in-house design team builds function into fashion, and now, they’re doing the same with their checkout flow.
With Vervaunt leading the charge, Order Editing was introduced to give Seraphine’s customers a 15-minute grace period after purchase. Enough time to double-check the baby shower outfit, fix a postcode, or add that nursing bra you almost forgot.
It’s thoughtful, timely, and completely aligned with the brand’s values.
The Frankie Shop
Global fashion energy, NYC attitude, and one of the most recognisable aesthetics in retail.
From the Lower East Side to Paris and everywhere in between, The Frankie Shop delivers fashion that’s oversized, unbothered and completely original. But behind the scenes? Operational precision.
With Vervaunt overseeing eCommerce and paid media, Order Editing now powers a smarter post-purchase flow: self-serve changes, address tweaks, and an easy window to add more to your order before it ships. Simple for customers. Efficient for teams. AOV-friendly for the brand.
What clients are saying
“Made a huge impact by eliminating the need to manually handle order edits.
There’s also a clear revenue benefit. We’ve seen new revenue from customers adding items to their orders post-purchase. The ability to offer self-service edits is invaluable.”
— Oh Polly
The Vervaunt Difference
Vervaunt are the best in the game at what they do. They challenge tools. They collaborate closely, and when they believe in a product, they go all-in on it, strategically, commercially, and operationally. We’re lucky to be one of those products and happy to be generating our mutual clients great results.