"Order Editing has become an essential piece of our tech stack. Customers can change addresses, add products, apply forgotten discounts, etc., all from the confirmation email or order page and changes flow through correctly to our 3PL, shipping software, and warehouse operations. We’ve also captured extra revenue by giving customers a nudge to add items before shipping. If you’re on Shopify and want to provide better customer experience while saving time, this app is a no-brainer."
How OrderEditing.com
started as a company
In 2022 we built a Shopify app for MrBeast.
I (Hamish McKay) was his customer experience manager; stuck handling thousands of order edit tickets each month.
Kiril Climson was an entrepreneur in Canada known for building enterprise Shopify apps.
He was exactly who I needed to build my idea — and incredibly, he replied to my DM on Twitter.
The first version of Order Editing was used by over 36,000 MrBeast customers that year.
I remember waking up and it being a ghost town in customer service.
No address change requests and no cancel order tickets.
With the solution validated it was time to launch on the Shopify app store.
We went full time in January 2024.
Partnered with thousands of brands.
Hired our first 10 employees.
Made Forbes 30 under 30.
And now we’re on a mission to give every brand a case study result.
Because we know that done right—we’ll eliminate 98% of your order editing requests and make you six figures.
My best,
Hamish McKay
Wall of love
Read our public app reviews of our software and team that supports you.
“A gamechanger.
Reducing tickets for Customer Service and time spent manually changing orders. Great app with an even greater team to work with!
It's hard to believe this hasn't always existed.”
I’ve been using Order Editing now for several months, and it has completely transformed how we manage post-purchase changes.
From the moment a customer places an order to when it ships, the app gives us a flexible, seamless way to let customers make edits themselves—without generating a flood of support tickets.
