Loop
Loop is a Shopify app that merchants use to handle customer returns and exchanges. Order Editing is fully integrated with Loop, ensuring returns and edits don't conflict.
Integration method required: Enable Loop integration in Order Editing settings
How the Integration Works
When Loop integration is enabled, Order Editing automatically restricts the Loop Returns app from processing orders that are being edited.
What this prevents:
Customers cannot initiate returns while actively editing their order
Returns cannot be processed during the editing window
Conflicts between edits and returns are avoided
Once editing period ends: Loop Returns app functions normally and customers can initiate returns/exchanges.
Setup Instructions
Enable Loop Integration
Navigate to Order Editing > Settings > Integrations
Locate Loop Returns integration
Toggle Enable Loop integration to ON
Click Save
That's it! No Shopify Flow or additional configuration needed. The integration is automatic once enabled.
Settings Summary
In Order Editing:
Loop Returns integration: ENABLED
Editing Deadline: Configured
In Loop:
No configuration changes needed
Loop automatically recognizes orders in editing window
Testing
Test the integration:
Enable Loop integration in Order Editing settings
Place test order
During editing window, verify:
Customer can access Order Editing features
Loop Returns is restricted/unavailable for the order
Wait for editing period to expire
Verify Loop Returns becomes available for the order
Test initiating a return through Loop to confirm it works normally
Troubleshooting
Loop Returns still available during editing: Verify Loop integration is enabled in Order Editing settings
Loop Returns not working after editing period: Check that editing period has fully expired
Integration not functioning: Confirm both Order Editing and Loop apps are installed and active
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