> For the complete documentation index, see [llms.txt](https://order-editing.gitbook.io/oe-help-book/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://order-editing.gitbook.io/oe-help-book/self-service-edits/start-reducing-customer-service-tickets.md).
# Start Reducing Customer Service Tickets
Are you looking to start reducing your customer service tickets today?
Order Editing puts the power back in your customers’ hands. Eliminating those rinse-and-repeat support requests, freeing up your team’s time, cutting costs, and allowing you to focus on the areas of your business that matter most.
This section covers everything customers see and interact with when editing their orders. You'll learn how to install Order Editing on your checkout pages, configure the customer-facing features, and optimize communications to maximize engagement.
### Common tickets we solve
* "Can I please change my delivery address"
* "I forgot to add my discount code"
* "I ordered the wrong size"
* "I ordered the wrong product"
* Much more!
***
#### 1. App Block Settings
Configure which editing features customers can access and how they appear.
Configure your App Blocks
***
#### 2. Checkout Installation
Learn how to add Order Editing blocks to your Shopify checkout so customers can access editing features.
Go to Checkout Installation
***
### Finished configuring Self-Service Edits?
The next step is start optmizing your upsell strategies
Start optimizing Upsell Strategies
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