Getting Started with Order Editing
Welcome to Order Editing! This guide will walk you through setting up your store to enable self-service order editing and much more for your customers!
What is Order Editing?
Order Editing is a Shopify app that enables self-service post-purchase order editing for your customers. Instead of contacting support to make changes, customers can edit their own orders within a configurable time window after checkout.
How does it work?
Where Editing Happens
Customers first see the Order Editing function at the “Thank You” page (immediately after checkout), before being brought to the "Order Status" page where edits can be made. We can also integrate direclty with your order confirmation email. We’ll help you set these up later in this guide.
Custom Rules at Your Fingertips
Set time limits on when customers can make edits, decide which edits are allowed, and automatically lock orders when they’re ready to be processed by a third-party system.
What You'll Achieve
By the end of this onboarding process, your customers will be able to:
Edit their orders immediately after purchase
Add forgotten items or remove unwanted products
Update shipping addresses and contact information
Change product variants like size or color
Apply discount codes they forgot at checkout
All without contacting your support team.
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