Recharge
Recharge is a Shopify subscription platform used to manage recurring orders. Order Editing integrates directly with Recharge, allowing customers to manage eligible subscription orders safely without causing conflicts with fulfillment or billing.
Integration method required: Create a Recharge API token and enable the Recharge integration in Order Editing.
How the Integration Works
When the Recharge integration is enabled, Order Editing can read Recharge subscription orders and determine whether an order is eligible for editing.
What this enables
Customers can edit eligible Recharge subscription orders from the Shopify Order Status page
Only the features you explicitly enable are shown to customers
Subscription data remains consistent between Recharge and Shopify
Customers can:
Cancel a single order
Cancel future subscription deliveries
Pause or manage recurring deliveries
Reschedule upcoming deliveries
What this prevents
Customers cancelling an order and assuming the entire subscription is cancelled
Conflicts between Recharge subscription terms and Shopify behaviour
Unauthorized access to Recharge subscription data
Additional CX and support work caused by unclear cancellation flows
Once enabled, customers with Recharge orders will automatically see additional Order Editing options on the Order Status page based on what you have enabled in the integration settings.
Setup Instructions
Step 1: Create a Recharge API Token
Log in to your Recharge admin
Navigate to Tools & apps
Click API tokens
Select Create API token
Token details
Token name: OrderEditing
Contact email: hey@orderediting.com
If this email is rejected, use: hey+YOURSTORENAME@orderediting.com
Permissions:
Grant Read and Write access for:
Orders
Subscriptions
Payment Methods
Payments
Customers
Customer Notifications
Accounts
Grant Read access for:
Store Information
Async Batches
All other permissions can remain set to No access.
Accept Recharge’s API Terms of Service
Save the token
Copy the generated API key
Step 2: Connect Recharge to Order Editing
Open Order Editing
Navigate to Settings → Integrations → Recharge
Paste your Recharge API key into the Recharge Connection field
Toggle Use Recharge integration to ON
Grant Permissions “Allow OrderEditing to view subscription orders on your store.”
Save your changes
Once connected, the integration is complete.
Recharge Subscription Modules
Order Editing exposes three independent Recharge subscription modules. Each module, when enabled, unlocks a specific customer-facing control on the Shopify Order Status page.
You can enable these modules individually, depending on how much control you want to give customers.
1. Subscription Rescheduling
Setting: Enable subscription rescheduling
What this does
When enabled, customers see a “Reschedule your next delivery” section.
This is the only module that introduces a new calendar-based UI.
Customer experience
Customers select an upcoming delivery
A calendar appears
Customers choose a new delivery date
The delivery is rescheduled in Recharge
Important notes
This does not change the current order contents
It only affects the selected future delivery
This is not a toggle, it is a dedicated rescheduling flow with a calendar
If this module is disabled, the reschedule section does not appear at all.
2. Subscription Cancellation
Setting: Enable subscription cancellation
What this does
When enabled, customers see toggles inside the Cancel Order flow that control whether future subscription deliveries are cancelled.
This module does not create a new section. Instead, it adds additional intent-based controls to cancellation.
Customer experience during the edit window
When cancelling an order, customers can:
Cancel the current order only
Toggle Cancel recurring subscription deliveries to also cancel future orders
Toggle OFF:
Cancels only the current order
Subscription remains active
Toggle ON:
Cancels all future subscription deliveries in Recharge
If this module is disabled, customers can only cancel the current order and cannot affect future subscription deliveries.
3. Subscription Reactivation
Setting: Enable subscription reactivation
What this does
When enabled, customers can reactivate a previously cancelled Recharge subscription from the Order Status page.
Customer experience
Appears inside Manage recurring deliveries
Allows customers to restart a cancelled subscription
Does not affect completed or locked orders
If this module is disabled, cancelled subscriptions cannot be reactivated by the customer.
How the Modules Work Together
Each module is independent and produces a specific customer control:
Rescheduling → Adds a calendar-based reschedule section
Cancellation → Adds toggles inside the cancel flow
Reactivation → Adds restart controls inside subscription management
Nothing is bundled. Customers only see what you explicitly enable.
Behaviour Outside the Edit Window
Once the Order Editing window ends:
Edit shipping address and Cancel order are locked
Recharge modules may still appear if enabled
Reschedule your next delivery
Manage recurring deliveries (pause or reactivate)
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