Updating your Order Confirmation Email
Why Update Your Order Confirmation Email?
You've done the hard part—Order Editing is live on your store! Now it's crucial to make customers aware they can edit their order post-purchase.
The Problem
Customers being customers, they may click away from the Thank You page before noticing their editing capabilities. Many customers immediately close their browser after completing checkout, missing the Order Editing features entirely.
The Solution
Update your Order Confirmation Email to mention this exciting new feature. This email is already a key touchpoint—customers expect it and open it—making it the perfect place to remind them about order editing.
Benefits:
Reaches customers who closed the Thank You page quickly
Provides a second touchpoint to promote editing capabilities
Reduces "I didn't know I could edit" support tickets
Increases engagement with Order Editing features
How to Update Your Order Confirmation Email
Step-by-Step Instructions:
1. Access Shopify Notifications
Go to Shopify Settings
Click Notifications
2. Open Customer Notifications
Locate Customer notifications section
Click Order confirmation
3. Edit the Email Code
Click Edit code button
This opens the email template editor
4. Locate the Order Button
Find the existing button copy in the template. It typically says:
"View your order"
"View order status"
Or similar phrasing
Tip: Use Ctrl+F (or Cmd+F on Mac) to search for "View your order" to find it quickly.
5. Change Button Text
Change the button text from: “View your order” to “Edit your order”
Why this matters: Changing "View" to "Edit" immediately signals to customers that they can make changes, not just look at their order
6. Add Editing Period Copy
Locate the existing copy near the button (usually above or below it)
Click at the end of the current paragraph
Press Return/Enter to create a new line
Add the following HTML code:
<p><b>You have x amount of time to edit any last minute changes to your order<p><b>
Optional - Add additional context
7. Save Changes
Click Save at the top right
Your Order Confirmation email is now updated!
Use Shopify's "Revert to default" if needed, then re-apply changes
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