Order Editing Tags

When a customer interacts with Order Editing, we will tag the order with one of the below

Product-Related Tags

• orderediting:product_added - A product has been added to the order

• orderediting:product_removed - A product has been removed from the order

• orderediting:quantity - Product quantity has been modified

• orderediting:variant - Product variant has been changed

Order Status Tags

• orderediting - Actions taken by the user have been saved to the order

• orderediting:downsized - Customer saved order edits that reduced their total order value

• orderediting:duplicated - Shopify Flow created this order by duplicating it from the original

• orderediting:reversed - The order edits have been reversed by Shopify Flow

Cancellation Tags

• orderediting:cancellation_requested - Order cancellation has been requested

• orderediting:cancellation_approved - Order cancellation has been approved

• orderediting:cancelled - Order has been cancelled

• cancelled_store_credit - Order cancelled with store credit

• cancelled_payment_gateway - Order cancelled through payment gateway

• cancelled_support_ticket - Order cancelled via support ticket

Address & Shipping Tags

• orderediting:billing - Billing address has been updated

• orderediting:shipping - Shipping address has been updated

• orderediting:shipping_method - Shipping method has been modified

• orderediting:shipping_upgrade Shipping has been upgraded

Payment & Invoice Tags

• orderediting:invoice - Action resulted in sending an invoice

• orderediting:invoice_printed - Invoice has been printed for the customer

• orderediting:change_payment - Payment method has been changed

• orderediting:code_redemption - Discount code has been applied

• orderediting:discount - A discount has been applied to the order

Communication Tags

• orderediting:email_updated - Customer email has been updated

• orderediting:message - Customer contacted the shop through OrderEditing

• orderediting:email_sent - Post-purchase email sent to customer

Authorization Tags

• orderediting:authorization_warning - Notification that the order is close to expiry

• orderediting:authorization_captured - Payment captured to avoid order expiration

ShipHero Integration Tags

• shiphero:hold - Order put on hold in ShipHero

• shiphero:release - Hold released in ShipHero

• shiphero:fail - Failed to communicate with ShipHero

Support & Special Cases Tags

• requires_customer_support - Error occurred requiring human intervention

• orderediting:metafields - Customer metafield has been updated

• orderediting:recheduled - Delivery has been rescheduled

• orderediting:upsell - Order was upsold and is considered fully paid

Downgrade Related Tags

• order_downgrade_store_credit - Order downgraded with store credit

• order_downgrade_payment_gateway - Order downgraded through payment gateway

• order_downgrade_support_ticket - Order downgraded via support ticket