# Order Updated Email ### Overview Order Updated Emails automatically notify customers when they make changes to their order. This keeps customers informed, reduces "did my changes save?" support tickets, and reinforces that their edits were successful. **Why this matters:** * Confirms order changes were saved * Reduces customer anxiety and support inquiries * Professional customer experience * Builds trust in the editing process **Trigger:** Automatically sends when customers save edits to their order **Recommended delay:** 5 minutes (consolidates multiple edits into one email) {% embed url="" %} *** ### Prerequisites Before setting up Order Update Emails, ensure: * Order Editing app installed and active * Klaviyo account connected to Shopify * At least one order placed with Order Editing integration active **Important:** The "Edits Saved" trigger will only appear in Klaviyo after the integration is connected AND at least one order with edits has been processed. *** ### Step-by-Step Setup #### Step 1: Connect Klaviyo to Order Editing **In Order Editing App:** 1. Open **Order Editing** app 2. Navigate to **Settings** > **Integrations** 3. Find **Klaviyo** section 4. Click **Connect Klaviyo** 5. Authorize the connection when prompted 6. Verify connection status shows "Connected" *** #### Step 2: Create Flow in Klaviyo 1. Log into your **Klaviyo** account 2. Navigate to **Flows** (left sidebar) 3. Click **Create Flow** 4. Select **Create from Scratch** (or "Create Manually") *** #### Step 3: Add "Edits Saved" Trigger 1. In your new flow, click **Add Trigger** 2. Search for **"Edits Saved"** 3. Select **Edits Saved** as your flow trigger 4. Click **Done** **Note:** If you don't see "Edits Saved" trigger: * Verify Klaviyo is connected in Order Editing (Step 1) * Place at least one test order with an edit * Wait 5-10 minutes and refresh Klaviyo * Contact Order Editing support if trigger still doesn't appear *** #### Step 4: Add Time Delay (5 Minutes) **Why?** If a customer makes multiple changes in quick succession, a 5-minute delay consolidates all edits into one email instead of sending multiple emails. 1. Click the **+** button below your trigger 2. Select **Time Delay** 3. Set delay to **5 minutes** 4. Click **Done** *** #### Step 5: Add Conditional Split **Why?** This ensures customers only receive one email per editing session, even if they make multiple changes. 1. Click the **+** button below the time delay 2. Select **Conditional Split** 3. Choose **"What someone has done or not done"** 4. Configure the condition: * Select: **"Person has Edits Saved"** * **Is at most:** `1` * **In the last:** `1` * **Time unit:** `Hour` 5. Click **Done**
**What this does:** Checks if the customer has triggered "Edits Saved" more than once in the last hour. If they've only saved edits once, they proceed to the YES path and receive the email. *** #### Step 6: Connect Email to YES Path 1. Locate the **YES** path from your conditional split 2. Click the **+** button on the **YES** path 3. Select **Email** *** #### Step 7: Design Email Template 1. Choose **Create New Template** or select existing template 2. Design your email using the recommendations below #### Important Limitation **We cannot directly tell customers what specific edits were made.** Order Editing doesn't pass detailed edit information (which items added/removed, quantities changed, etc.) to Klaviyo. **Solution:** Use a blanket confirmation statement that acknowledges edits were saved and directs customers to view their updated order. #### CTA Button Configuration **Button text:** "View Your Updated Order" or "See Changes" **Link address:** ``` {{ event.extra.order_status_url }} ``` **What this does:** Takes the customer directly to their Order Status page where they can see all current order details with their edits applied. *** #### Step 8: Configure Email Settings Before publishing: 1. **Preview your email** on desktop and mobile 2. **Send test email** to yourself 3. **Verify CTA link** uses `{{ event.extra.order_status_url }}` 4. **Test the link** works and goes to Order Status page 5. **Set from name** (your brand name) 6. **Set reply-to email** (support email) *** #### Step 9: Activate Flow #### Final Checklist: * Trigger: "Edits Saved" configured * Time delay: 5 minutes set * Conditional split: "Is at most 1 in the last 1 hour" configured * Email: Connected to YES path * CTA link: `{{ event.extra.order_status_url }}` added * Email: Tested and previewed #### Turn On Flow: 1. Review your entire flow 2. Click **Review and Turn On** (top right) 3. Confirm activation 4. Flow status changes to **Live** *** #### Testing Your Flow #### How to Test: 1. Place a test order on your store 2. Navigate to Order Status page 3. Make an edit (add item, change address, etc.) 4. Save the edit 5. Wait 5 minutes 6. Check email inbox for Order Update email 7. Click CTA button and verify it goes to Order Status page #### What to Verify: * Email arrives 5-6 minutes after saving edit * Subject line displays correctly * Customer name populates (if using {{ first\_name }}) * Order number shows (if using {{ order\_number }}) * CTA button link works * Order Status page loads with updated order details * Email displays correctly on mobile *** Learn more about Klaviyo --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://order-editing.gitbook.io/oe-help-book/upsell-strategy-optimization/connecting-klaviyo/order-updated-email.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.