Order Updated Email

Overview

Order Updated Emails automatically notify customers when they make changes to their order. This keeps customers informed, reduces "did my changes save?" support tickets, and reinforces that their edits were successful.

Why this matters:

• Confirms order changes were saved

• Reduces customer anxiety and support inquiries

• Professional customer experience

• Builds trust in the editing process

Trigger: Automatically sends when customers save edits to their order

Recommended delay: 5 minutes (consolidates multiple edits into one email)

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Prerequisites

Before setting up Order Update Emails, ensure:

• Order Editing app installed and active

• Klaviyo account connected to Shopify

• At least one order placed with Order Editing integration active

Important: The "Edits Saved" trigger will only appear in Klaviyo after the integration is connected AND at least one order with edits has been processed.

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Step-by-Step Setup

Step 1: Connect Klaviyo to Order Editing

In Order Editing App:

1. Open Order Editing app

2. Navigate to Settings > Integrations

3. Find Klaviyo section

4. Click Connect Klaviyo

5. Authorize the connection when prompted

6. Verify connection status shows "Connected"

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Step 2: Create Flow in Klaviyo

1. Log into your Klaviyo account

2. Navigate to Flows (left sidebar)

3. Click Create Flow

4. Select Create from Scratch (or "Create Manually")

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Step 3: Add "Edits Saved" Trigger

1. In your new flow, click Add Trigger

2. Search for "Edits Saved"

3. Select Edits Saved as your flow trigger

4. Click Done

Note: If you don't see "Edits Saved" trigger:

• Verify Klaviyo is connected in Order Editing (Step 1)

• Place at least one test order with an edit

• Wait 5-10 minutes and refresh Klaviyo

• Contact Order Editing support if trigger still doesn't appear

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Step 4: Add Time Delay (5 Minutes)

Why? If a customer makes multiple changes in quick succession, a 5-minute delay consolidates all edits into one email instead of sending multiple emails.

1. Click the + button below your trigger

2. Select Time Delay

3. Set delay to 5 minutes

4. Click Done

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Step 5: Add Conditional Split

Why? This ensures customers only receive one email per editing session, even if they make multiple changes.

1. Click the + button below the time delay

2. Select Conditional Split

3. Choose "What someone has done or not done"

4. Configure the condition:

   • Select: "Person has Edits Saved"

   • Is at most: 1

   • In the last: 1

   • Time unit: Hour

5. Click Done

What this does: Checks if the customer has triggered "Edits Saved" more than once in the last hour. If they've only saved edits once, they proceed to the YES path and receive the email.

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Step 6: Connect Email to YES Path

1. Locate the YES path from your conditional split

2. Click the + button on the YES path

3. Select Email

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Step 7: Design Email Template

1. Choose Create New Template or select existing template

2. Design your email using the recommendations below

Important Limitation

We cannot directly tell customers what specific edits were made. Order Editing doesn't pass detailed edit information (which items added/removed, quantities changed, etc.) to Klaviyo.

Solution: Use a blanket confirmation statement that acknowledges edits were saved and directs customers to view their updated order.

CTA Button Configuration

Button text: "View Your Updated Order" or "See Changes"

Link address:

{{ event.extra.order_status_url }}

What this does: Takes the customer directly to their Order Status page where they can see all current order details with their edits applied.

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Step 8: Configure Email Settings

Before publishing:

1. Preview your email on desktop and mobile

2. Send test email to yourself

3. Verify CTA link uses {{ event.extra.order_status_url }}

4. Test the link works and goes to Order Status page

5. Set from name (your brand name)

6. Set reply-to email (support email)

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Step 9: Activate Flow

Final Checklist:

• Trigger: "Edits Saved" configured

• Time delay: 5 minutes set

• Conditional split: "Is at most 1 in the last 1 hour" configured

• Email: Connected to YES path

• CTA link: {{ event.extra.order_status_url }} added

• Email: Tested and previewed

Turn On Flow:

1. Review your entire flow

2. Click Review and Turn On (top right)

3. Confirm activation

4. Flow status changes to Live

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Testing Your Flow

How to Test:

1. Place a test order on your store

2. Navigate to Order Status page

3. Make an edit (add item, change address, etc.)

4. Save the edit

5. Wait 5 minutes

6. Check email inbox for Order Update email

7. Click CTA button and verify it goes to Order Status page

What to Verify:

• Email arrives 5-6 minutes after saving edit

• Subject line displays correctly

• Customer name populates (if using {{ first_name }})

• Order number shows (if using {{ order_number }})

• CTA button link works

• Order Status page loads with updated order details

• Email displays correctly on mobile

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Learn more about Klaviyo