SendCloud
SendCloud is a shipping platform that does not read live edits. Orders must be finalized before SendCloud downloads them.
Integration method required: ON-HOLD Tag Flow
How SendCloud Downloads Orders
SendCloud downloads orders immediately when they are created in Shopify by default. This needs to be modified to accommodate the editing window.
How the Integration Works
This integration creates a grace period by using an "ON-HOLD" tag to delay downloads:
Order created → "ON-HOLD" tag applied immediately
Grace period active → Customer can edit order (editing period set by merchant)
SendCloud does not download → Order skipped due to "ON-HOLD" tag
Grace period ends → "ON-HOLD" tag removed
SendCloud downloads order → Order sent with all edits included
Setup Instructions
Step 1: Import ON-HOLD Tag Master Flow
Download Order Editing Master Flow (Tag OE-HOLD).flow
Navigate to Shopify Admin > Apps > Shopify Flow
Import the Flow file
Configure timing to match your editing deadline (e.g., 30 minutes)
Activate the Flow
Save
What this Flow does:
Applies "ON-HOLD" tag when order is created
Removes "ON-HOLD" tag when editing period ends
Note: Payment capture settings in Shopify do NOT need to be changed. Leave on Automatic.
Step 2: Configure SendCloud Import Settings
Critical: SendCloud must be configured to skip orders with the "ON-HOLD" tag.
How to Configure:
Log in to SendCloud
Navigate to Settings or Shopify Integration Settings
Configure order import filters:
Do NOT import orders tagged with "ON-HOLD" (or "OE-HOLD")
Ensure the tag name matches exactly what the Flow applies
Save settings
Why this matters: Without this configuration, SendCloud will download orders before the editing period expires.
Settings Summary
In Shopify:
Payment capture: Automatic (no change needed)
Shopify Flow: ON-HOLD Tag Master Flow active
In SendCloud:
Import filter: Skip orders with "ON-HOLD" tag
In Order Editing:
Editing Deadline: Configured
Testing
Test before going live:
Place test order
Verify "ON-HOLD" tag is applied immediately
Check that order doesn't appear in SendCloud
Make edits during editing window (add/remove items, change address)
Wait for editing period to expire
Verify "ON-HOLD" tag is removed
Confirm order appears in SendCloud with all edits
Troubleshooting
Orders appearing in SendCloud too early: Verify SendCloud is configured to skip "ON-HOLD" tagged orders
Orders not appearing after grace period: Check that "ON-HOLD" tag is being removed by the Flow
Tag not appearing: Review Flow configuration and verify it's active
Tag not being removed: Confirm Flow timing matches your editing deadline and Flow is completing successfully
Wrong tag name: Ensure SendCloud filter uses exact tag name from Flow (case-sensitive)
FAQ?
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