Patchworks
Patchworks is an iPaaS (Integration Platform as a Service) company that does not read live edits. Orders must be finalized before Patchworks downloads them.
Integration method required: Delayed Payment Capture Flow
How Patchworks Downloads Orders
Patchworks downloads orders when the payment status is "Paid" in Shopify.
How the Integration Works
Order created → Payment authorized (status: "Authorized")
Grace period active → Customer can edit order
Patchworks does not download → Order not visible (not "Paid" yet)
Grace period ends → Payment captured, status updates to "Paid"
Patchworks downloads order → Order sent with all edits included
Setup Instructions
Step 1: Change Payment Capture Setting
Go to Shopify Admin > Settings > Payments
Change Payment capture method to Automatically after fulfillment
Click Save
Step 2: Import Delayed Master Flow
Download DELAYED_Order Editing_Master Flow.flow
Navigate to Shopify Admin > Apps > Shopify Flow
Import the Flow file
Configure timing to match your editing deadline (e.g., 30 minutes)
Activate the Flow
Save
Integration Limitations
Shipping Method Updates Not Supported
Patchworks does not support shipping method changes during the editing window.
Required action: Disable the Shipping Methods App Block in Order Editing to prevent customer confusion.
Navigate to App Blocks in Order Editing
Locate Shipping Methods
Toggle OFF
Click Save
Settings Summary
In Shopify:
Payment capture: Automatically after fulfillment
Shopify Flow: Delayed Payment Master Flow active
In Order Editing:
Shipping Methods App Block: DISABLED
Editing Deadline: Configured
Required Tests
Test the following scenarios before going live:
Test 1: Removal of Products
Place test order with multiple items
During editing window, remove one or more products
Wait for editing period to expire
Verify order appears in Patchworks without removed products
Confirm pricing is adjusted correctly
Test 2: Shipping Method Upgrade (Should Be Blocked)
Place test order
Verify customers cannot change shipping method during editing window
Confirm Shipping Methods App Block is disabled and not visible to customers
Testing
General test flow:
Place test order
Verify order doesn't appear in Patchworks immediately
Make edits during editing window (add/remove items, change address)
Wait for editing period to expire
Confirm order appears in Patchworks with all edits
Verify shipping method changes are blocked (App Block disabled)
Troubleshooting
Orders appearing in Patchworks too early: Verify payment capture setting and Flow activation
Orders not appearing after grace period: Check Flow is capturing payment correctly
Edits not reflecting: Ensure edits were completed before grace period ended (Patchworks doesn't read live edits)
FAQ?
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