Swap Global
Swap Global is a landed cost platform that automates the calculation and collection of duties, taxes, and fees for cross-border e-commerce. They handle compliance, currency conversion, and customs clearance, providing customers with transparent landed costs at checkout and ensuring merchants remain compliant with international trade regulations.
What Swap Global does:
Calculates accurate duties and taxes at checkout
Handles cross-border compliance and regulations
Provides guaranteed landed costs to customers
Manages customs clearance and documentation
Supports multiple currencies and payment methods
When integrated with Order Editing, Swap Global automatically recalculates duties and taxes whenever customers modify their orders, ensuring accurate landed costs throughout the editing process.
How Swap Global Works with Order Editing
When you use Swap Global together with the Order Editing app, the flow looks like this:
Customer places order via Shopify checkout
Swap Global calculates duties and taxes as normal
Customer edits order using Order Editing app within allowed edit window
Customer confirms changes and Shopify updates the order
Swap Global detects update, recalculates duties and taxes, and updates the order in Swap Global dashboard
What this means:
The final edited order in Shopify always matches the final duties, taxes, and landed cost shown in Swap Global
No manual recalculation or intervention required
Customers see accurate landed costs even after making changes
Compliance maintained across all order modifications
Setting Up Swap Global Integration
Step 1: Install and Configure Order Editing App
If you do not already have the Order Editing app installed:
Install the Order Editing app from the Shopify App Store
Configure the app settings:
Which orders can be edited
How long customers are allowed to edit their order
Editing window deadline (e.g., 30 minutes)
These settings are fully managed within the Order Editing app.
Step 2: Enable the Swap Integration Inside Order Editing
In Shopify Admin, go to Apps and open the Order Editing app
Navigate to the Integrations section
Search for Swap in the list of available integrations
Enable the Swap integration using the toggle
Once enabled, Swap Global will automatically handle duty and tax recalculations whenever an order is edited.
How It Works in Practice
Example Scenario:
Initial order:
Customer in UK orders 2 t-shirts ($50 total)
Swap calculates duties/taxes: $10
Total landed cost: $60
Customer edits order:
Adds 1 more t-shirt ($25)
New subtotal: $75
Swap automatically:
Detects order update
Recalculates duties/taxes: $15
Updates total landed cost: $90
Result:
Customer charged additional $30 ($25 product + $5 duties/taxes)
Swap Global dashboard shows updated order
Compliance maintained
What Gets Recalculated
When a customer edits their order, Swap Global automatically recalculates:
Product additions:
New duties and taxes for added items
Updated total landed cost
Currency conversion (if applicable)
Product removals:
Reduced duties and taxes
Refunded landed cost adjustments
Updated customs documentation
Address changes:
Duties/taxes for new destination country
Updated compliance requirements
New customs regulations applied
Quantity adjustments:
Proportional duty/tax changes
Updated landed cost
Revised customs values
Testing Your Integration
Test Scenario 1: Add Product
Place test order with international shipping
Note original duties/taxes in Swap dashboard
During editing window, add a product
Confirm changes
Check Swap dashboard:
Duties/taxes recalculated
New landed cost reflected
Order status updated
Test Scenario 2: Remove Product
Place test order with 2+ items, international shipping
Note original duties/taxes
During editing window, remove 1 item
Confirm changes
Check Swap dashboard:
Duties/taxes reduced proportionally
Refund processed correctly
Landed cost adjusted
Test Scenario 3: Change Destination Country
Place test order shipping to Country A
Note Country A duties/taxes
During editing window, change address to Country B
Confirm changes
Check Swap dashboard:
New duties/taxes for Country B
Different compliance rules applied
Customs documentation updated
Important Notes
Automatic sync:
No manual action required from merchant
Swap detects order changes in real-time
Recalculation happens automatically
Customer transparency:
Customers see updated landed costs before confirming edits
All duty/tax changes displayed clearly
No surprise charges
Compliance maintained:
All edits remain compliant with destination country regulations
Customs documentation automatically updated
Accurate HS codes and classifications preserved
FAQ
Do I need to manually update duties/taxes after edits? No. Swap Global automatically recalculates when Order Editing updates the order.
What happens if customer adds expensive item? Swap recalculates duties/taxes based on new item value and charges customer the difference.
Can customers see new landed cost before confirming edit? Yes. Order Editing displays updated totals including recalculated duties/taxes before customer confirms.
Does this work for all countries? Yes. Swap Global supports 195+ countries and automatically applies correct regulations for each destination.
What if customer changes from EU to US? Swap recalculates based on US duty/tax rates and compliance requirements automatically.
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