# Free Shipping Upsell #### What is One-Click Free Shipping Upsell? One-Click Free Shipping Upsell is the highest-converting upsell feature in Order Editing, with a 1 in 5 conversion rate. It encourages customers to add products to their order to reach your free shipping threshold, strategically placed where customers select their shipping method. #### Why This Works This upsell taps into natural consumer behavior: customers prefer spending a little more to get an extra product rather than paying for shipping. **Customer perspective:** * Option A: Pay $8 for shipping, receive nothing extra * Option B: Add a $10 product, get free shipping, receive something valuable Most customers choose Option B—they'd rather spend money on a product than on shipping. **Important note: One Click Free Shipping Upsell can only be used by Shopify Plus stores due to Shopify's own limitations preventing other stores from being able to edit their checkout.** {% embed url="" %} *** ### How One-Click Free Shipping Upsell Works #### Primary Function The upsell brings customers' order value up to meet your free shipping threshold by suggesting products that bridge the gap. **Example:** * Free shipping threshold: $50 * Customer's order: $42 * Upsell shows products around $8-15 to help them reach $50 #### Strategic Placement The upsell appears directly where customers select their shipping method during checkout or order editing. This placement is critical as it catches customers at the exact moment they're evaluating shipping costs. *However, you can choose to place this elsewhere if you wish.* *** ### Setting Up One-Click Free Shipping Upsell #### Prerequisites Before setting up this upsell, ensure [Shipping Cost Recalculation](/oe-help-book/onboard/getting-started-with-order-editing/start-finish-onboard-guide/settings-configuration/shipping-cost-recalculations.md) is configured 1. Free Shipping Recalculations enabled - Must be ON in Order Editing Settings 2. Free shipping threshold configured - Set up in Shopify or your 3PL system #### Step 1: Create the Upsell Strategy 1. Navigate to Upsell Strategy Settings in your Order Editing dashboard 2. Click Create New Strategy 3. Select One-Click Free Shipping as the strategy type 4. Verify Free Shipping Source 5. Confirm it aligns with your settings (Shopify) otherwise manually enter a threshold to align with a third-party system. #### Step 2: Configure Product Selection You have various options to choose which products appear in the free shipping upsell: #### Option 1: Always Show a Product (Recommended) **This intelligent option:** * Calculates the gap to free shipping threshold * Shows products that help customers reach the threshold * Prioritizes recently viewed products to increase relevance * Automatically selects appropriate items based on customer behavior **Why this works best:** It's dynamic, personalized, and always relevant to the customer's situation. #### Option 2: Only Show Selected Products Manually choose specific products to display: * You select which product(s) appear in the upsell * Same products show to all customers * Good for promoting specific items Best for: Pushing particular products or promotions #### How to Set This: 1. In your One-Click Free Shipping strategy settings 2. Locate Free Shipping Product Selection 3. Choose: * Always show a product (recommended), OR * Only show selected products and manually select items 1. Click Save #### Step 3: Configure Free Shipping Source #### Option A: Free Shipping Set Up in Shopify If you've configured your free shipping threshold in Shopify's shipping settings, Order Editing will automatically sync with it. #### Option B: Free Shipping Set Up in External System (3PL) If your free shipping rules are managed by your 3PL or external system (not Shopify), you'll need to manually enter the threshold in Order Editing. What to do: 1. Manually enter your free shipping threshold 2. Example: Enter "$50" if free shipping applies to orders $50+ 3. This acts as a visual threshold for customers 4. Your 3PL will still grant free shipping when the threshold is reached on their end 5. Click Save #### Step 4: Install Checkout Free Shipping Block Now you need to add the upsell block to your checkout interface. #### Installation Steps: 1. Navigate to Checkout Surfaces or your Shopify checkout customization area 2. Click Add Block or Import Block 3. Select “Free Shipping Upsell" from Order Editing 4. The block will be added to your available blocks ### Step 5: Add Block to Checkout Page 1. Go to Shopify Settings > Checkout 2. Click Customize (for your active checkout configuration) 3. Navigate to the Checkout page 4. Click Add Block 5. Select "Free Shipping Upsell" from your available blocks 6. Position the block 7. Personalize the styling and messaging (see Style Options below) 8. Click Save *** ### Style Options Merchants can customize how the Free Shipping Upsell appears to customers. Access these options in the Checkout Settings after adding the "Free Shipping Upsell" block. #### Available Styles: **1. Minimalistic** Clean, simple design with minimal visual elements—ideal for modern, streamlined checkouts.
**2. Single Product** Displays one product at a time with prominent imagery and details—best for focused upselling.
**3. Product Grid (Highest converting styling)** Shows multiple products in a grid layout—good for offering variety and choice.
**4. Free Shipping Bar** Simple and clear on price difference—doesn’t offer product browsing option
#### How to Change Style: 1. In your checkout customization settings 2. Select the Free Shipping Upsell block 3. Locate Style Options or Display Style 4. Choose your preferred style 5. Adjust colors, fonts, and messaging as desired 6. Click Save *** ### Important: Multiple Shipping Tiers #### Default Behavior When you install the Free Shipping Upsell, it automatically becomes available for all shipping tiers if you offer multiple options (Standard, Express, Overnight, etc.). #### Only show to cheapest shipping method Restrict the upsell to only appear for your cheapest shipping method: 1. Go to Checkout Settings for the Free Shipping Upsell block 2. Locate Extension 3. Change Location from "ALL" to "Cheapest" 4. Click Save **Result:** The Free Shipping Upsell will only appear when customers select your cheapest shipping method, aligning with typical free shipping policies.
*** ### Best Practices Summary To maximize the effectiveness of One-Click Free Shipping Upsell: Use "Always show a product" for dynamic, personalized recommendations Place the block near shipping selection for maximum visibility at decision point Set Extension Location to "Cheapest" if you have multiple shipping tiers Choose Product Grid App Styling for highest converting design Ensure Shipping Cost Recalculations is enabled in Settings Test the customer experience by placing a test order and viewing the upsel Explore more Upsell Strategies Industry examples --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://order-editing.gitbook.io/oe-help-book/upsell-strategy-optimization/upsell-strategies/free-shipping-upsell.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.