Linnworks
Linnworks is a WMS (Warehouse Management System) that reads live edits when the order status is set to "ON HOLD".
Integration methods available: Delayed Payment Capture Flow OR On Hold Status Flow
Integration Method 1: Delayed Payment Capture
When to Use This Method
Use Delayed Payment Capture if:
You want orders to download to Linnworks AFTER the editing period
You don't need Linnworks to read live edits during the editing window
Standard setup with no special stock management requirements
How It Works
Linnworks downloads orders when payment status is "Paid". By delaying payment capture, orders remain "Authorized" during the editing window and download to Linnworks only after edits are complete.
Setup Instructions
Step 1: Import Delayed Payment Master Flow
Download DELAYED_Order Editing_Master Flow.flow
Navigate to Shopify Admin > Apps > Shopify Flow
Import the Flow file
Configure timing to match your editing deadline (e.g., 30 minutes)
Activate the Flow
Save
Step 2: Change Payment Capture Setting
Go to Shopify Admin > Settings > Payments
Change Payment capture method to Automatically after fulfillment
Click Save
Step 3: Verify Linnworks Channel Settings
Important: Confirm Linnworks is configured correctly.
Log in to Linnworks
Go to Channel Settings for your Shopify store
Verify:
Download paid orders: ENABLED (standard/default)
Download unpaid orders: DISABLED (checkbox should be OFF)
Save if any changes were made
Note: This should work out of the box for most merchants, but it's wise to confirm their channel settings.
Integration Method 2: On Hold Status
When to Use This Method
Use On Hold Status if:
You need Linnworks to read live edits in real-time
Stock is managed by Linnworks and needs to be reserved for orders
Orders have future delivery dates
How It Works
Orders are placed "ON HOLD" during the editing window. Linnworks downloads these on-hold orders and can read live edits. Payment is captured immediately (not delayed), but orders remain on hold until the editing period expires.
Setup Instructions
Step 1: Import HOLD Master Flow
Download HOLD_Order Editing_Master Flow.flow
Navigate to Shopify Admin > Apps > Shopify Flow
Import the Flow file
Configure timing to match your editing deadline (e.g., 30 minutes)
Activate the Flow
Save
Note: Payment capture settings in Shopify do NOT need to be changed. Leave on Automatic.
Step 2: Enable "Download on hold orders" in Linnworks
Log in to Linnworks
Go to Channel Settings for your Shopify store
Enable the checkbox: "Download on hold orders"
Save
Important: Orders will show as "unpaid" in Linnworks, but this is just how Linnworks displays on-hold orders. Do NOT enable "Download unpaid orders"—leave that disabled.
Reference: Linnworks Order Editing Integration Guide
Step 3: Disable "Stop edits once payment is captured" in Order Editing
Navigate to Order Editing Settings
Locate "Stop edits once payment is captured"
Disable this setting (toggle OFF)
Save
Why? Since payment is captured immediately with On Hold Status, this setting would prevent customers from editing. Disabling it allows edits during the hold period.
Which Method Should You Choose?
Feature
Delayed Payment Capture
On Hold Status
Live edits in Linnworks
No
Yes
Stock reservation
After editing period
During editing period
Payment capture timing
After editing period
Immediate
Future delivery dates
Not ideal
Supported
Setup complexity
Standard
Requires specific Linnworks settings
Recommendation:
Most merchants: Use Delayed Payment Capture (simpler, standard)
Stock-managed stores or future delivery: Use On Hold Status
Settings Summary
Method 1: Delayed Payment Capture
In Shopify:
Payment capture: Automatically after fulfillment
Shopify Flow: Delayed Payment Master Flow active
In Linnworks:
Download paid orders: ENABLED
Download unpaid orders: DISABLED
In Order Editing:
Editing Deadline: Configured
Method 2: On Hold Status
In Shopify:
Payment capture: Automatic (no change needed)
Shopify Flow: HOLD Master Flow active
In Linnworks:
Download on hold orders: ENABLED
Download unpaid orders: DISABLED
In Order Editing:
Stop edits once payment is captured: DISABLED
Editing Deadline: Configured
Testing
Test before going live (for either method):
Place test order
Verify order appears in Linnworks at correct time:
Delayed Payment: After editing period expires
On Hold Status: Immediately, marked as on hold
Make edits during editing window (add/remove items, change address)
For On Hold Status: Verify edits appear in Linnworks in real-time
Wait for editing period to expire
Confirm order is released from hold (if using On Hold Status)
Verify all edits are reflected correctly
Troubleshooting
Method 1: Delayed Payment Capture
Orders appearing too early: Verify Linnworks isn't downloading unpaid/authorized orders
Orders not appearing after grace period: Check Flow is capturing payment correctly
Edits not reflecting: Ensure edits were completed before payment capture
Method 2: On Hold Status
Orders not appearing in Linnworks: Verify "Download on hold orders" is enabled
Can't edit after payment: Check "Stop edits once payment is captured" is disabled in Order Editing
Orders not releasing from hold: Verify HOLD Master Flow is removing hold status after editing period
FAQ?
Last updated