Scend
Scend is a 3PL (Third-Party Logistics) company that does not read live edits. Orders must be finalized before Scend downloads them.
Integration method required: Delayed Payment Capture Flow
How Scend Downloads Orders
Scend downloads orders when the payment status is "Paid" in Shopify.
How the Integration Works
Order created → Payment authorized (status: "Authorized")
Grace period active → Customer can edit order
Scend does not download → Order not visible (not "Paid" yet)
Grace period ends → Payment captured, status updates to "Paid"
Scend downloads order → Order sent with all edits included
Setup Instructions
Step 1: Change Payment Capture Setting
Go to Shopify Admin > Settings > Payments
Change Payment capture method to Automatically after fulfillment
Click Save
Step 2: Import Delayed Master Flow
Download DELAYED_Order Editing_Master Flow.flow
Navigate to Shopify Admin > Apps > Shopify Flow
Import the Flow file
Configure timing to match your editing deadline (e.g., 30 minutes)
Activate the Flow
Save
Integration Limitations
Shipping Method Updates Not Supported
Scend does not support shipping method changes during the editing window.
Required action: Disable the Shipping Methods App Block in Order Editing to prevent customer confusion.
Settings Summary
In Shopify:
Payment capture: Automatically after fulfillment
Shopify Flow: Delayed Payment Master Flow active
In Order Editing:
Shipping Methods App Block: DISABLED
Editing Deadline: Configured
Testing
Test before going live:
Place test order
Verify order doesn't appear in Scend immediately
Make edits during editing window (add/remove items, change address)
Wait for editing period to expire
Confirm order appears in Scend with all edits
Verify shipping method changes are blocked (App Block disabled)
Troubleshooting
Orders appearing too early: Verify payment capture setting and Flow activation
Orders not appearing after grace period: Check Flow is capturing payment correctly
Edits not reflecting: Ensure edits were completed before grace period ended (Scend doesn't read live edits)
FAQ?
Last updated