ShipBob
ShipBob is a WMS (Warehouse Management System) that reads live edits. Changes made during the editing window will sync to ShipBob once the order is downloaded.
Integration method required: Delayed Payment Capture Flow
How ShipBob Downloads Orders
ShipBob downloads orders when the payment status is "Paid" in Shopify.
How the Integration Works
Order created → Payment authorized (status: "Authorized")
Grace period active → Customer can edit order
ShipBob does not download → Order not visible (not "Paid" yet)
Grace period ends → Payment captured, status updates to "Paid"
ShipBob downloads order → Order sent with all edits included
Setup Instructions
Step 1: Import Delayed Master Flow
Download DELAYED_Order Editing_Master Flow.flow
Navigate to Shopify Admin > Apps > Shopify Flow
Import the Flow file
Configure timing to match your editing deadline (e.g., 30 minutes)
Activate the Flow
Save
Step 2: Change Payment Capture Setting
Go to Shopify Admin > Settings > Payments
Change Payment capture method to Automatically after fulfillment
Click Save
Step 3: Verify ShipBob Settings
Important: Check that ShipBob is configured to only import orders with "Paid" status.
Log in to ShipBob
Go to Settings or Shopify Integration Settings
Verify that ShipBob only imports orders when payment status is "Paid"
Ensure "Authorized" or other statuses are NOT selected for import
Save if any changes were made
Example configuration: [Include screenshot reference if available showing proper ShipBob payment status settings]
Integration Limitations
Shipping Method Updates Not Supported
ShipBob does not support shipping method changes during the editing window.
Required action: Disable the Shipping Methods App Block in Order Editing to prevent customer confusion.
Settings Summary
In Shopify:
Payment capture: Automatically after fulfillment
Shopify Flow: Delayed Payment Master Flow active
In ShipBob:
Import orders: Only "Paid" status
In Order Editing:
Shipping Methods App Block: DISABLED
Editing Deadline: Configured
Testing
Test before going live:
Place test order
Verify order doesn't appear in ShipBob immediately
Make edits during editing window (add/remove items, change address)
Wait for editing period to expire
Confirm order appears in ShipBob with all edits
Verify shipping method changes are blocked (App Block disabled)
Troubleshooting
Orders appearing too early: Verify ShipBob is set to import only "Paid" orders, not "Authorized"
Orders not appearing after grace period: Check Flow is capturing payment correctly
Edits not reflecting: Confirm edits were completed before grace period ended and ShipBob downloaded the order
FAQ?
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