Contact Information
What is Contact Information?
Contact Information allows customers to update their contact details after purchase if they entered incorrect information at checkout. This ensures you can reach customers with order updates and delivery notifications.
What Customers Can Edit
When enabled, customers can update:
Phone number - Fix typos or provide a better contact number
Email address - Correct mistakes or use a preferred email
Save for Future Orders
Customers can choose to save their updated contact information for all future orders, making their next purchase even smoother by selecting "Update Profile"
When to Use Contact Information
Best for: All merchants—this is a helpful feature that prevents communication issues.
Benefits:
Prevents delivery issues - Correct phone numbers mean successful deliveries
Reduces support tickets - Customers fix contact details themselves
Improves communication - Ensures order updates reach the right person
Consider disabling if: You don't rely on customer contact information for fulfillment or communication (rare).
How to Enable Contact Information
Navigate to App Blocks in your Order Editing dashboard
Locate Contact Information
Toggle ON
Click Save
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