Contact Information

What is Contact Information?

Contact Information allows customers to update their contact details after purchase if they entered incorrect information at checkout. This ensures you can reach customers with order updates and delivery notifications.

What Customers Can Edit

When enabled, customers can update:

• Phone number - Fix typos or provide a better contact number

• Email address - Correct mistakes or use a preferred email

Save for Future Orders

Customers can choose to save their updated contact information for all future orders, making their next purchase even smoother by selecting "Update Profile"

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When to Use Contact Information

Best for: All merchants—this is a helpful feature that prevents communication issues.

Benefits:

• Prevents delivery issues - Correct phone numbers mean successful deliveries

• Reduces support tickets - Customers fix contact details themselves

• Improves communication - Ensures order updates reach the right person

Consider disabling if: You don't rely on customer contact information for fulfillment or communication (rare).

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How to Enable Contact Information

1. Navigate to App Blocks in your Order Editing dashboard

2. Locate Contact Information

3. Toggle ON

4. Click Save