Reschedule Order Delivery
What is Reschedule Delivery?
Reschedule Delivery allows customers to change their preferred delivery date after placing an order, as long as they're within the editing window. This feature is particularly useful for perishable goods, scheduled deliveries, or when customers need flexibility with delivery timing.
Key requirement: A delivery date selector must be active at checkout for this feature to work.
Configuration
How to Access Settings
Navigate to Apps > Order Editing > Settings
Select Reschedule Delivery
Step 1: Enable Rescheduling
Allow Customers to Reschedule Their Order Delivery Date
Toggle ON to enable delivery date rescheduling
Customers can update their delivery date during the editing period
Feature automatically disables when editing window expires
Step 2: Configure Shipping Method Restrictions
Define which shipping methods trigger rescheduling prompts:
Under Restrictions, enter shipping method names
Add one method per line
Important: Shipping method names are case-sensitive and must match Shopify exactly
Example:
Not case-sensitive variations (won't work):
Why restrict by shipping method? Some shipping methods (like overnight or express) may not support flexible delivery dates. Restricting ensures only appropriate methods allow rescheduling.
Step 3: Choose Delivery Date Storage Location
Select where the rescheduled delivery date should be stored. You can choose multiple options.
Option 1: Order Attributes
What it does: Displays the delivery date to customers on the order page
Visibility: Customer can see their selected delivery date
Best for:
When transparency is important
Customers need to verify their delivery date
You want customers to see the date in their Order Status page
Customer experience: Date appears in order details as a visible attribute
Option 2: Metafield
What it does: Saves the date in Shopify without customer visibility
Visibility: Hidden from customers, visible to merchants and systems
Best for:
Internal tracking only
Integration with fulfillment systems that read metafields
When you don't want customers to see the technical delivery date field
Use case: Your 3PL reads metafields to determine when to ship orders
Option 3: Shipping Title
What it does: Adds the date to the shipping method name
Example:
Original: "Standard Delivery"
Updated: "Standard Delivery - Deliver by Jan 15, 2025"
Visibility: Customer sees date in shipping method name
Best for:
Clear visual indication of delivery date
Easy identification in order lists
When shipping method name is prominently displayed
Trade-off: Makes shipping method name longer
Option 4: Shopify Flow
What it does: Uses the new delivery date as a trigger for automation
Visibility: Available as a Flow trigger/variable
Best for:
Advanced automation workflows
Triggering actions based on delivery date changes
Integrating with external systems via Flow
Use case: Automatically notify your fulfillment team when delivery date is rescheduled
Key Features
Only Available Within Edit Period
Automatic disabling: Rescheduling is disabled automatically once the editing window expires
Why this matters: Prevents customers from changing delivery dates after fulfillment has begun
Customer experience: After deadline, customers must contact support for delivery changes
Merchant-Controlled Logic
You define:
Which shipping methods allow rescheduling
Where delivery dates are stored
How dates are displayed
Targeted control: Only relevant orders show rescheduling options
Automatic Reversion
What happens if customer doesn't complete the change:
If a customer starts rescheduling but:
Doesn't confirm the change
Doesn't pay added shipping costs (if applicable)
Abandons the editing process
The system defaults back to:
Original delivery date
Original shipping method
Why this matters: Prevents incomplete changes from causing fulfillment issues
No Rescheduling Fee by Default
Important: Merchants cannot charge a fee specifically for rescheduling through the app
If you need to charge a rescheduling fee: Contact Order Editing support for a custom integration
Why no fee: The feature is designed for customer convenience, not as a revenue source
Prerequisites
Delivery Date Selector at Checkout
Critical requirement: This feature only works if a delivery date is already captured from the customer at checkout.
How to set up delivery date at checkout:
Use Shopify's native delivery date selector, OR
Install a delivery date picker app, OR
Add custom code to capture delivery dates
Common delivery date apps:
Order Delivery Date by CodeBlackBelt
Delivery Date Scheduler
Advanced Order Delivery Date
Without a delivery date at checkout: The reschedule feature will not appear to customers
Customer Experience
How Customers Reschedule
Customer accesses Order Status page during editing window
Sees "Reschedule Delivery" option (if shipping method qualifies)
Selects new delivery date from available options
Confirms change
If shipping cost increases: Pays difference before change applies
Receives confirmation of new delivery date
What Customers See
Based on storage location selected:
Order Attributes ON:
Delivery date visible in order details
Shows "Delivery Date: January 15, 2025"
Shipping Title ON:
Shipping method shows date
Example: "Standard Delivery - Deliver by Jan 15"
Metafield only:
Customer doesn't see the date explicitly
May see confirmation message that date was updated
Best Practices
Ensure delivery date selector is active at checkout - This feature only works if a delivery date is already captured from the customer at checkout
Leverage order attributes or metafields wisely - If you want customers to see their selected delivery date post-purchase, use the order attribute option
Communicate expectations - Let customers know about their ability to reschedule in:
Confirmation emails
FAQs
Order instructions
Thank You page banners
Match shipping method names exactly - Double-check case sensitivity and spelling
Test thoroughly - Place test orders with different shipping methods and verify rescheduling works as expected
Consider fulfillment capabilities - Only enable for shipping methods where you can realistically accommodate date changes
Settings Summary
Basic Settings:
Allow rescheduling: ON/OFF
Restricted shipping methods: List of method names (case-sensitive)
Storage Locations (select one or multiple):
Order Attributes: ON/OFF
Metafield: ON/OFF
Shipping Title: ON/OFF
Shopify Flow: ON/OFF
Common Use Cases
Use Case 1: Meal Delivery Service
Scenario: Customer orders meal kit for Friday delivery but needs to change to Monday
Configuration:
Rescheduling: Enabled
Restricted to: "Scheduled Delivery"
Storage: Order Attributes + Metafield
What happens:
Customer reschedules to Monday
Date appears in order attributes (customer sees it)
Date saved in metafield (fulfillment system reads it)
Meal kit prepared for Monday delivery instead
Use Case 2: Furniture Store
Scenario: Customer orders sofa with "White Glove Delivery" scheduled for next Tuesday but needs it Wednesday
Configuration:
Rescheduling: Enabled
Restricted to: "White Glove Delivery"
Storage: Shipping Title + Shopify Flow
What happens:
Customer reschedules to Wednesday
Shipping method updates to "White Glove Delivery - Deliver by Wed, Jan 17"
Shopify Flow triggers notification to delivery team
Delivery team schedules for Wednesday
Use Case 3: Grocery Delivery
Scenario: Customer orders groceries for same-day delivery but realizes they won't be home
Configuration:
Rescheduling: Enabled
Restricted to: "Same-Day Delivery", "Next-Day Delivery"
Storage: Order Attributes + Metafield
What happens:
Customer reschedules from same-day to next-day
May incur shipping difference charge (same-day more expensive)
Date visible to customer in order details
Grocery fulfillment prepares for next day instead
Troubleshooting
Reschedule option not appearing:
Verify delivery date selector is active at checkout
Check that shipping method name matches exactly (case-sensitive)
Confirm rescheduling is enabled in settings
Ensure customer is within editing window
Shipping method not working:
Double-check spelling and capitalization
View order in Shopify admin to see exact shipping method name
Copy exact name into restrictions field
Date not visible to customer:
Verify "Order Attributes" is enabled if you want customer visibility
Check that order has been updated (refresh Order Status page)
Date not triggering Shopify Flow:
Confirm "Shopify Flow" option is enabled
Verify Flow is set up to listen for the delivery date trigger
Test with a new order to confirm Flow triggers
Automatic reversion occurring:
Customer may not be completing the change process
Check if shipping cost increase is requiring payment customer isn't completing
Verify customer sees confirmation screen and clicks to finalize
Integration with Fulfillment Systems
How Fulfillment Systems Can Read Delivery Dates
If using Metafield storage:
Configure your 3PL/WMS to read the delivery date metafield
Metafield name provided in Order Editing settings
System can schedule fulfillment based on delivery date
If using Shipping Title:
Fulfillment system sees delivery date in shipping method name
May need to parse the date from the title
If using Shopify Flow:
Create Flow that sends delivery date to external system
Flow can trigger webhooks, API calls, or notifications
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