Switch Product Variants

What is Switch Product Variants?

Switch Product Variants allows customers to change product options—like size, color, or style—for items already in their order. This gives customers flexibility to correct mistakes or change their mind without canceling and reordering.

How It Appears to Customers

Customers "Change Product Options" and when selected, each product has a "Modify" Selected next to it. When selected, customers can switch between available variants (e.g., change from Medium to Large, or Blue to Red).

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When to Use Switch Product Variants

Best for: Most merchants—this is a highly recommended feature.

Examples:

• Apparel store: Customer ordered a Large shirt but needs an XL, switches size instantly

• Furniture retailer: Customer changes sofa color from Gray to Navy Blue

• Tech accessories: Customer upgrades from standard case to bundle with screen protector

Benefits:

• Tremendously reduces support tickets - Customers fix variant mistakes themselves

• Prevents order cancellations - Simple switches instead of canceling entire orders

• Increases satisfaction - Customers get exactly what they want without hassle

Consider disabling if: You sell products without variants, or all items are custom/non-exchangeable.

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How to Enable Switch Product Variants

1. Navigate to App Blocks in your Order Editing dashboard

2. Locate Switch Product Variants

3. Toggle ON

4. Configure your switch rules (see above)

5. Click Save

Quick Tip: We strongly advise toggling this ON—it's one of the most effective features for reducing customer support tickets.