Product Quanities
What is Product Quantities?
Product Quantities allows customers to adjust the quantity of items in their order during the editing window. Customers can increase or decrease quantities, which changes the total order value accordingly.
How It Appears to Customers
Customers see "Change Product Quanities" within the Order Editing Module. When selected, quantity adjustment controls (+ and - buttons or a number input field) appears next to each product in their order, allowing them to modify how many of each item they want.
When to Use Product Quantities
Best for: Most merchants benefit from enabling this feature.
Examples:
Clothing store: Customer accidentally ordered 3 shirts instead of 2, decreases quantity to fix mistake
Food/beverage: Customer realizes they need 5 bags of coffee instead of 3, increases quantity
Office supplies: Customer adjusts pen quantity from 10 to 20 after reviewing their needs
Benefits:
Reduces customer service tickets - Customers fix quantity mistakes themselves instead of contacting support
Increases order value - Customers can easily add more units without searching for the product again
Improves customer experience - Simple self-service for common order adjustments
Consider disabling if: You sell exclusively one-per-order items (personalized products, custom items) or have strict inventory controls.
Important: Order Downgrade Requirement
To allow customers to decrease quantities (reducing order value), you must have Order Downgrades enabled in Settings.
Increase quantities: Works with just Product Quantities enabled
Decrease quantities: Requires Order Downgrade to be ON in Settings
How to Enable Product Quantities
Navigate to App Blocks in your Order Editing dashboard
Locate Product Quantities
Toggle ON
Click Save
Optional: If you want customers to decrease quantities, also enable Order Downgrade in Settings.
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