Hidden Products
What are Hidden Products?
Hidden Products prevent specific products or SKUs from being discovered or added by customers when they're editing their order. These products become invisible in all post-purchase editing features, including upsells and product searches.
Why Hide Products?
Some products shouldn't be available for customers to add during the editing window. Hiding these products protects your business from potential issues and maintains a smooth editing experience.
How Hidden Products Work
Once a product is hidden:
It will not appear in upsell suggestions
Customers cannot search for or find it in the product catalog during editing
Note: Customers can still edit hidden products if they're already in their order (for example, removing them if Order Downgrade is enabled). This setting only prevents customers from adding these products during the editing window.
How to Hide Products
Navigate to Settings in your Order Editing dashboard
Scroll to the Hidden Products section
Select products by searching Name, SKU, Tag or Type of product.
Click Save Changes
Best Practice
At a minimum, we recommend hiding all gift cards and free products to protect your business. Review your product catalogue for any other items that shouldn't be added post-purchase, such as:
Free gift items
Sample products
Employee-only items
Promotional products with specific rules
shipping , protection etc
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