Reverse Unpaid Order Edits

What is Reverse Unpaid Order Edits?

Reverse Unpaid Order Edits automatically removes any unpaid additions from an order when the editing period expires. This ensures orders can proceed to fulfilment on time, even if a customer started adding items but didn't complete the payment.

Why This Setting Matters

The problem: A customer adds a product to their order during the editing window but doesn't complete the payment before the editing deadline expires. Without this setting, the order would be stuck waiting for payment, delaying fulfilment and creating additional customer support.

The solution: When this setting is enabled, any unpaid additions are automatically removed when the editing period ends, and the order proceeds to fulfilment with the items that were already paid for and the customer will be notified of this via email.

Why We Recommend Enabling This

We strongly recommend keeping this setting turned ON for all merchants.

Benefits:

• Prevents fulfilment delays - Orders aren't held up by incomplete edits

• Maintains shipping timelines - Your same-day or next-day shipping promises stay intact

• Reduces manual work - No need to manually remove unpaid items or contact customers

• Better customer experience - Original order still ships on time

What happens: If a customer doesn't pay for added items before the deadline, they simply receive their original order as purchased. The unpaid items are removed automatically.

How to Enable Reverse Unpaid Order Edits

1. Navigate to Settings in your Order Editing dashboard

2. Scroll to the Reverse Unpaid Order Edits section

3. Toggle "Enable Reverse Unpaid Order Edits" to ON

4. Click Save